those docs could have come from anywhere their filing cabinet even here on CAG and all they have done is insert your name in two places.
there is no indication of how you signed up for this card in their WS
there is no time or date or IP addressed evidenced either.
that's why they are calling it a recon.
they need to provide proof of how and by what method you signed up for this credit.
Beware using the word "mitigating". That is only if you're admitting it and asking them to be lenient because x,y,z or whatever.
You are not admitting it so there can't be anything to mitigate something you didn't do.
pop up on the MCOL website detailed on the claimform.
[if mcol is not working return after the w/end or the next day if week time]
register as an individual
note the long gateway number given
then log in
select respond to a claim and select the start AOS box.
then using the details required from the claimform
leave jurisdiction unticked
you DO NOT file a defence at this time
click thru to the end
confirm and exit MCOL.
get a CCA Request running to the claimant
leave the £1PO blank and uncrossed
get a CPR 31:14 request running to the solicitors [if one is not listed send to the claimant]
type your name ONLY
no need to sign anything
you DO NOT await the return of paperwork.
you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count]
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!