RAC European recovery repatriation does not cover ferry or eurotunnel to uk

[fkeates]

Hi

I'm in France and my car has broken down.  RAC are repatriation me (and the car separately) but have advised me that they will not pay for the ferry crossing or Eurotunnel to the UK.

 

I cannot believe a European insurance policy can get away with not covering the crossing of water to what is an island, from Europe.

 

Can this be right???

 

Anyone else had experience of this?

 

Press will have a field day.....

[stu007]

Hi

 

Which one of the RAC European covers did your take out? (Standard, Comprehensive or Comprehensive Plus)

[stinky-pants]

When you purchase an insurance policy, you study what it covers first to see if it suits your requirements.

 

Did you not do that ?

 

I suggest you read your policy. 

[honeybee13]

Do you have an existing booking that you can rearrange to take the car back? It sounds as if you're on a return ticket.

 

HB

[fkeates]

My point is more, is it reasonable for the RAC to exclude crossing the channel for repatriation from Europe! 

 

To answer your suggestion (thank you, all ideas at good!); No,  I came out on single as I did not know how long I would be out and where I would be going back to the UK from.

[honeybee13]

Can you tell us what your policy terms say about the channel crossing fare please?

 

HB

[honeybee13]

Also, if you're on a longer trip, is there a reason why the car can't be fixed in France?

 

HB

[ericsbrother]

They would expect to use the return portion of your ferry booking and as you dont have one what proof do you have that you intended to return the vehicle to the UK? for all they know you took it to France to sell but failed to do so and now want a free lift home.

If you bought a single journey as a train passenger the railway co wouldnt give you a free return if their were problems on the journey you paid for, they comensate you for that.

[fkeates]

Stinky-pants - thanks that's really helpful (not!).  You completely miss the point of the post.  How can the RAC have European breakdown recover that does not include crossing the Chanel.

 

@ericsbrotherThe car is not moveable, so will be brought back on a transporter. 

If I did have a return ticket, they could not use it.

 

Period that I intended to return and not sell the car out here is that I'm towing a caravan!

If I was to sell the car how would I more the caravan? 

There is no way this is a way of getting a free return. 

I will be ending my holiday early (at my expense), and will have an expensive repair bill once I am home.

 

I'm not sure of your point regarding return train ticket. 

I'm not travelling by train, I'm driving a car!

 

@honeybee13I would happily have the car fixed here, but (according to RAC conversation with - non land rover or 4x4 specialist - garage).  The part has to be specially made - €5000 - will take over a month and then will need to be fixed. 

RAC have agreed that this fulfills the terms of the repatriation. 

 

My point was, how can RAC have European recovery that does not include getting across the channel.

 

terms read:

2. Alternative transport
Covered
A standard class ticket up to the limits in this policy and 
schedule for travel by air, rail, taxi or public transport. [Notice the absence of ferry]

And

24. The cost of the following is not covered by this 
policy:
a. specialist resource;
b. tolls, ferries or congestion charges for your 
vehicle and our vehicle;

[honeybee13]

Thank you.

 

So what level of cover did you take out please?

 

I'm very confused by your reference to a caravan. Was the caravan covered as well?

 

HB

[fkeates]

19 hours ago, stu007 said:

Hi

 

Which one of the RAC European covers did your take out? (Standard, Comprehensive or Comprehensive Plus)

Arrival.  There's no where on my policy that states what level even though the levels are referee to in the policy book.  The call centre didn't understand when I asked them after I'd broken down.

[dx100uk]

basic arrival does not cover what you are interpreting here.

 

https://www.rac.co.uk/breakdown-cover/caravanandmotorhome

[fkeates]

On 21/06/2019 at 09:01, honeybee13 said:

Can you tell us what your policy terms say about the channel crossing fare please?

 

HB

2. Alternative transport
Covered
A standard class ticket up to the limits in this policy and 
schedule for travel by air, rail, taxi or public transport. [Notice the absence of ferry]

And

24. The cost of the following is not covered by this 
policy:
a. specialist resource;
b. tolls, ferries or congestion charges for your 
vehicle and our vehicle;

[fkeates]

 

9 hours ago, dx100uk said:

basic arrival does not cover what you are interpreting here.

 

https://www.rac.co.uk/breakdown-cover/caravanandmotorhome

 

You're amazing!  RAC stat they will provide a hire car with tow ball to enable me to coninue my holiday!  Should have been offered this last week, as I should be the other end of France by now,  and it would enable me to get home

[honeybee13]

That sounds good. Please let us know how you get on.

 

HB