Things are always quieter here at weekends, especially in the lead up to Christmas so please bear with us. Not many people here will know the answers to your questions but I would expect Uncle Bulgaria will be around from tomorrow.
You're going to give them a deadline to provide a solution to the issue. What are you proposing to do if the deadline expires without any action being taken?
Who owns the fence? Any chance that you could post up some kind of reasonably clear diagram
I have just posted the link of this new thread to the old thread so that anyone who visits can see the link that you have kindly posted.
Also, that thread is now open and so if you wanted to post some information there directly then you could.
Thanks for this information. I'm sure it will be useful for some people although this sounds like a design flaw that the manufacturer should be responsible for