Jump to content


  • Tweets

  • Posts

    • Hello all, I would appreciate some advice regarding a recent incident with Rossendales.   Brief background is I bought my current house in 2016 from my mum who inherited it when my Gran died. When my Gran was alive, my sister sometimes stayed there and used her address for various things including driving licence, bank accounts, work documentation and credit. She hasn't lived there since I bought it. The story behind this debt is that apparently my sister parked at my Mum's house in Bury without a valid residential parking permit. She had contacted the council and they apparently had waived the fine before this visit.   In June, me and my girlfriend were woken up at 07:20 by loud knocking. At the door were two Rossendales enforcement agents asking for my sister. I told them she didn't live there asked what the matter was about and they said they couldn't tell me and I needed to show proof of residency which I refused to do without seeing any documents compelling me legally to do so. They proceeded to clamp my car.   I brought them the only evidence I had which was a V5 document. The car is on finance so technically, the finance company owns the car. In the subsequent audio recordings of the phone call, it emerges that they knew the car was on finance. They also asked if my car was a white Ford Fiesta (which is my sister's car) and asked if she was insured on it (she never has been and has never driven that car). I feel like they have attempted to blackmail me into giving them my sister's contact details when it was absolutely nothing to do with me. Admittedly, I probably reacted badly but being woken up before I normally get up by loud banging which terrified my girlfriend didn't give me a good start to my day. They refused to show me any ID or a court order, presumably because they didn't have one. I was told by their complaints handler that they use various methods of tracing people, including credit searches.   I have retrieved the video and audio of that day through DSAR. The video is here and audio recordings of phone calls are here.   They eventually took the clamp off after a couple of hours, citing the fact that the car was on finance. I didn't miss work because of it but I was several hours late.   Additionally, they missed the ICO guidelines for the DSAR and were two weeks submitting the video files.   Is there anything I can do regarding legal action here? I've complained to the leader of Bury Council who has dismissed it without looking at the evidence or listening to the audio.      
    • https://www.financial-ombudsman.org.uk/files/2868/issue117.pdf   Albeit from 2014, p.24 There the FOS insisted the creditor reset the default date to earlier (3 months after the payments stopped, but that was only because there was an agreement with the debtor to have a 3 months ‘payment holiday’)
    • In the first place it must have been over the phone. Could have been by email but cannot remember to tell the truth. I would have sent them an I&E so now I'm wondering if it was by email.I will take a look but might take a time scrolling mails from over 3 years ago 🧐
    • Dear Sir, no payment was made after May 2013, and potentially the last payment was even before this (your client could only examine their records back to May 2013 when they were contacted, and there was no payment showing)   Your client is not permitted to unreasonably delay issuing a default notice, and certainly not with the effect of later attempting to “get around” the statute bar. This will be drawn to the court’s attention should your client proceed with court action, as well as being reported to the FOS, so you may wish to highlight this to them and seek their further instruction.
    • Thanks Honeybee13. Here they are:   For PCN's received through the post [ANPR camera capture]   please answer the following questions.   1 Date of the infringement .     8 / 08 / 2019   2 Date on the NTK [this must have been received within 14 days from the 'offence' date] .    13 / 08 / 2019   3 Date received .  18 / 08 / 2019   4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]   Not obviously but does a section of data processing for getting the detail of my car   5 Is there any photographic evidence of the event?  Yes   6 Have you appealed? [Y/N?] post up your appeal] .   Yes   Dear Sir / Madam,   I have just received my parking charge notice (PCN) for stopping at London Southend Airport on 8/8/2019. I understand that stopping on the road is forbidden. However, the reason I  stopped on the spot was to ask a traffic warden where I could park my car temporarily as I was going to pick up my family (it's my first time to London Southend Airport). The officer told me there was not a picking up place. He advised that I should park in short stay car park, which I did.   Considering the situation, could you revoke this PCN please?   Yours faithfully,   Have you had a response? [Y/N?] post it up .   Just automatic response saying a reply will be in 28 days   7 Who is the parking company?    Vehicle Control Services Limited   8. Where exactly [carpark name and town] . London Southend Airport, Essex SS2 6YF
  • Our picks

Razorback

Prescription Penalty Notice.....

Recommended Posts

Posted (edited)

Hello, am new here and it seems a helpful forum. I am hoping you can help me.

 

I have tried to search the forum, but cannot find a previous topic like mine.

 

Basically, I have today received an NHS Penalty notice through the post relating to a prescription item from my doctor.

 

To cut a long story short, I get one item every month from my doctor, on repeat prescription. I am exempted from paying for this item and have been so for a lot of years.

However, after going to the doctors last month, she added another (new) item for something else to my monthly repeat prescription.

 

So, when I went to collect it from Boots, I explained I had to pay for the new item added onto my prescription and then signed the back for the normal (exempted) item. All I got was a till receipt for the paid for item, which I later binned and thought nothing more about it.

 

However today, I have received a penalty charge notice relating to this new item (which I did pay for).

 

How do I go about disputing this penalty notice, as I no longer have the receipt.  

 

Many thanks.

Edited by Razorback

Share this post


Link to post
Share on other sites

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites
Posted (edited)

Thanks Andy,

 

I did read through a lot of them before I posted. Most, if not all seem to be about people having claimed an exemption when the NHS believe the prescription should have been paid for.

 

Mine is a bit the other way around.

 

I paid for one item on the prescription (and claimed exemption for the other item on the prescription). It is the paid one that they are saying I didn't pay for (when I did). I don’t have an FP?? receipt that they are saying I should have asked for.

 

However that FP?? receipt only seems to be for claiming back the cost of items paid for when an exemption should have applied. I paid for the one item, because I have to pay for it – there is no exemption for this item.

 

In the absence of a receipt, would a bank statement showing a debit card transaction at Boots on the day in question suffice? The trouble is I also bought something else over the counter, so the debit card amount is for £14.10? I suppose the NHS could say it proves I spent £14.10 in Boots that day but doesn’t prove it was for the Prescription item!

 

The trouble is also since this incident, I received another repeat prescription, again with one exempt item and one ‘to pay for item’ which I collected last week. Again, I paid for one of the items and signed the back for the other item (although it did cause some confusion in Boots this time, but they let me do it). Fortunately I kept the till receipt this time, but no doubt will receive another penalty notice about this one.

 

Thanks.

 

 

Edited by Razorback
paragraphing

Share this post


Link to post
Share on other sites

How are you exempt for one item but not the other on the same prescription ?


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites
2 hours ago, Andyorch said:

How are you exempt for one item but not the other on the same prescription ?

 

Hello,

 

My exemption certificate only covers me for prescriptions for my accepted disability (War Pension Exemption).

 

Thus, any prescriptions for any other conditions I have to pay for.

 

The newly prescribed medication isn't connected to my War Pension disability, hence I paid for it.

 

Thanks.

 

 

Share this post


Link to post
Share on other sites
Posted (edited)

Just to add further after speaking with Boots just now.

 

Apparently, my type of exemption is the only one that doesn’t apply ‘across the board’ for all prescribed medication.

 

The problem, it seems, is that it the actual NHS prescription form is not ‘set up’ to deal with this. It expects people to be either ‘totally exempt’ or ‘not exempt’.

 

Thus, when I legitimately signed the back of the form for my one exempt item (and paid for the other), the NHS treat my prescription as being ‘totally exempt’ and thus subject to their checking. Hence it has been picked up by them.

 

The pharmacist at Boots did say that the lady who served me shouldn’t have allowed me to both sign and pay for items on the same script. So, they are in error in permitting me to do it!

 

Surely, I cannot be at fault here, if the form doesn’t cater for my circumstances? At the end of the day, I paid for what I should have paid for (and was correctly exempted for the war pensionable item).

 

Hence the NHS is not ‘out of pocket’ in any way.  So why should I have to pay a penalty charge?

Edited by Razorback

Share this post


Link to post
Share on other sites

Can't help with your existing problem re penalties - sorry.

 

To stop this happening again you need to ask your GP always to do two prescriptions for you - one for the exempt medication and a second one for the other.  Make sure they understand why you need to have it done this way.  (And check they've done it when you collect the prescription).

  • Like 1

Share this post


Link to post
Share on other sites

Razor, I don't suppose you have a Boots loyalty card that would show you paying for the contested item?

 

HB

  • Like 1

Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

If you're worried about their "penalty" charge, don't be, I had two in the space of three months due to incorrect advice from the pharmacist,  I went on line and paid for the script and ignored their £100 charge, or whatever amount it was they were trying to fleece off me.

 

Short of a couple of letters increasing the charge for not paying them within their arbitrary time limits I've not heard a peep out of them.

  • Like 2

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Share this post


Link to post
Share on other sites
Posted (edited)
20 hours ago, Manxman in exile said:

Can't help with your existing problem re penalties - sorry.

 

To stop this happening again you need to ask your GP always to do two prescriptions for you - one for the exempt medication and a second one for the other.  Make sure they understand why you need to have it done this way.  (And check they've done it when you collect the prescription).

 

 

The trouble is I don't see the actual prescription form until I collect the medication in Boots as it is sent to them electronically.

 

I will ask at the doctors if they can send the two items on seperate scripts though.

 

Many thanks.

Edited by Razorback

Share this post


Link to post
Share on other sites
19 hours ago, honeybee13 said:

Razor, I don't suppose you have a Boots loyalty card that would show you paying for the contested item?

 

HB

 

Hi,

 

Yes I have the Boots loyalty card, but it cannot be used for precriptions, hence it won't show on there, but thanks anyway.

Share this post


Link to post
Share on other sites
1 hour ago, Razorback said:

 

 

The trouble is I don't see the actual prescription form until I collect the medication in Boots as it is sent to them electronically.

 

I will ask at the doctors if they can send the two items on seperate scripts though.

 

Many thanks.

 

Ha!  I had the opposite problem with electronic prescriptions.  I made one request for a repeat with three different meds, and the GP sent three separate prescriptions to the pharmacy, which arrived at different times.  I ended up making three separate journeys to the pharmacy.  I then reverted to collecting the prescriptions myself.  (I live within five minutes walk of both my GP surgery and the pharmacy).

 

Ask the doctors to use separate prescriptions and explain why you need that.  Make sure it's recorded on your notes so whichever doctor deals with your repeats will know what's required.

 

Personally I would not ignore a penalty notice - I'd try to get it sorted out as you are doing.  You might just get away with explaining it as you have done here - ie the surgery mistakenly put two meds (one exempt, one not) on the same prescription and the prescription form doesn't provide for this situation.  Say you paid for the non-exempt one.

  • Like 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...