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    • Thanks DX,    I will update if they outsource to another company or issue any of proceedings (unlikely I know)    cheers, 
    • go up on your UC log-in it should tell you if you are entitled to free prescriptions. if you are, then yes  and yes go get all your moneyback.    
    • I would expect revenue officers are quite aware of the time of day they are manning barriers. i'd also go as far as to say they don't bother to do this in off peak times... as there would be little point, no loss of revenue to protect.   they man the barriers at peak times, when people have purchased their permit to travel at a peak time travelled at a peak time arrived at their destination at a peak time.   thus they prevent: [loss of revenue] the traveller simply paying for an off peak fare when they just travelled in peak time [and most probably are a worker] getting an off peak return when they are travelling back home in peak time [worker returning home]     in other words ..fare dodgers.   your intended return was off-peak, but you didn't tell them.. we'll never know when your permit to travel was purchased nor if you travelled in peak time....but as from about post 5 i'll hedge my bets..   yes you are entitled as others may well be, to a refund because you were returning off peak but if you don't tell 'em…….   as for our experts , its either they are on holiday, which is none of our business or they sussed you out a longtime ago and don't want an argument here that they have 1000's of times in their regular work....   anyway  I've said all this from the start this thread is getting boring and repetitive.   dx ...    
    • @BankFodder and @BazzaS Thank you for your responses ~ I take on board all that you've said, and can only apologise again for all the narrative.   My nephew who's been [supposedly] dealing with this for over 6 months, unfortunately didn't have the experience and was consequently taken in by them and the way they 'operate', and he consequently let me down massively including through the Ombudsman this 2nd time: * 2nd Complaint with Ombudsman initially registered 11/04/2019 but, not registered properly until 15/04/2019 through their helpline (by this time my nephew, who was down as my rep for the Ombudsman, too, and the preferred contact, was away and out of the country until 07/05/2019, which was the day before the ombudsman's system had given for all evidence to be in). * Eventually after asking for and being granted 2 or 3 extensions all evidence had to be submitted by the 28/05/2019, though I was still able to keep adding evidence which would supposedly be taken into consideration (it wasn't...don't think any of it was, and it didn't take me long to work that one out!) via the messaging system. * On the BH Saturday (25/05/2019) during a phone session with my nephew in a last ditch attempt to try to get the evidence on the site, he ended-up really pushing my boundaries over this (I've finally had EMDR last year for all the trauma I've been through and that had finally kicked in)...I ended-up calling my nephew a patronizing [and might have used the F word!] prick and turning the phone off. Haven't spoken to him since, or the rest of my family, am only communicating with them through emails, texts and messenger on Facebook, and am intending to keep it that way until I'm god and ready. * The Ombudsman eventually issued his decision on 05/07/2019 (N.B. During this time he'd contacted me twice on the phone, thus bypassing my nephew's status as npower have been doing for years, including in the run-up to my lodging the latest complaint with the Ombudsman). * Npower appealed the decision on the 11/07 (the arrogance of that will strike you once I get the chance to upload the evidence I've been accumulating over the time my nephew has been 'dealing' with them and subsequently), I appealed the decision on the 18/07, which was the day before the final 14 days to appeal were up (N.B. During our 2nd converation, the Ombudsman had told me, whilst prefacing this with "I probably shouldn't be telling you this..." 🤪, that if I left it until the day before, I'd then have another 14 days whilst he considered the 'appeal' and then, even after that, I'd have recourse to appeal to his manager if I felt he'd got something wrong!!..........Yeh right! 🤬). * In the end he rejected both of our appeals and this is the basis of his response on the 01/08/2019, which he'd taken to be a relatively simple billing issue, along with my not having understood my bills and never having paid enough all along (NOPE!):- "Some of the bills are shown differently on the spreadsheets, but the information is the same. For example, on the first spreadsheet there is a bill of £3,032.40 on 4 October 2018. On the second spreadsheet there are three bills issued on 4 October 2018 for £677.33, £678.30, and £1,676.77. These three bills add up to £3,032.40. I appreciate that this can be confusing for customer’s, but this is something I did cover in my original decision. Whilst I acknowledge npower’s point that a manual bill will essentially contain the same information as the bills previously issued, it is the way in which the information is presented that is crucial to assisting the customer to understand their account better. After considering the appeals from you and npower, I can see no justifiable reason to change the decision, which I maintain is fair and reasonable for both parties, based on the evidence I have reviewed. I confirm that Ombudsman Services: Energy’s full and final decision is that npower should: • Issue a letter of apology. • Apply a credit of £120.00 to account 142309111 for the two failed appointments in 2015 in line with the terms of the Guaranteed Standards of Service. • Apply a goodwill gesture credit of £200.00 to account 142309111 in recognition of the shortfalls in service. • Provide the customer with a manual bill to show a clear breakdown of charges, payments, and credits on account 142309111 for the period from 19 February 2013 to 19 February 2019. We have now reached the end of our investigation process and there is no further opportunity to appeal. You now must decide if you agree to accept our decision in full and final settlement of the complaint."   * I haven't accepted it (why would I, when it's based on lies; npower breaching every SLC and Customer Obligation going with me; the GDPR and former DPA; fraudulently altering my data to fit in with their narrative; obfuscating, kicking-up a dust-storm, using bullying and harrasment every time they're challenged, all with the intention of trying to put the onus of responsibility for .managing. my account back onto me and save themselves coming under further scrutiny with Ofgem...though they're so far behind what has gone-on with this company over the years and/or they just don't want to unsettle their "Dear Stakeholders", especially with one of the Big 6; and all whilst I've been finally able to get the very damning evidence together against them?!). I'm about integrity and having a moral compass ~ everything this company isn't and lacks ~ and I will no longer compromise that for anything or anyone, particularly not this shower of 💩s in npower.   So yes @BazzaS I " a) want to take action" and furthermore, I believe I've got a very good case against them with your help.   Again thank you both for your support and I'll start on the bullet list over the week-end and also start uploading evidence (I've got rhemes of it on a USB stick, which I'm currently redacting the important ones of).   GM  
    • Hello.   I have received one of these penalty notices  for a prescription from several months ago.  I usually have a prepayment card but they're saying it may have expired, which it could have done.  Unfortunately, I can't find the card itself so I can't confirm.  I was going to pay the penalty on the grounds I may have carelessly let it expire but on the website for paying it says I may be entitled to free NHS prescriptions as I'm claiming Universal Credit.  I can't recall which elements but I suspect it's child tax credits and possibly something due to not high salary.   I'd never considered that I may be eligible but if this is true, then I may have been buying the prepayment card unnecessarily.  Which makes me wonder if I can avoid paying this fine because even though I ticked the box to say I have a prepayment card, which was technically not the case if it's expired, I may be eligible for free prescriptions.  Assuming I am, which I will try to determine next week for sure, do you think I can appeal the penalty based on the wrong box being ticked but ultimately it not be a fraudulent claim because I am entitled to them free anyway.   Does that make sense?  Your thoughts on the matter are all appreciated.
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Razorback

Prescription Penalty Notice.....

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Posted (edited)

Hello, am new here and it seems a helpful forum. I am hoping you can help me.

 

I have tried to search the forum, but cannot find a previous topic like mine.

 

Basically, I have today received an NHS Penalty notice through the post relating to a prescription item from my doctor.

 

To cut a long story short, I get one item every month from my doctor, on repeat prescription. I am exempted from paying for this item and have been so for a lot of years.

However, after going to the doctors last month, she added another (new) item for something else to my monthly repeat prescription.

 

So, when I went to collect it from Boots, I explained I had to pay for the new item added onto my prescription and then signed the back for the normal (exempted) item. All I got was a till receipt for the paid for item, which I later binned and thought nothing more about it.

 

However today, I have received a penalty charge notice relating to this new item (which I did pay for).

 

How do I go about disputing this penalty notice, as I no longer have the receipt.  

 

Many thanks.

Edited by Razorback

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Posted (edited)

Thanks Andy,

 

I did read through a lot of them before I posted. Most, if not all seem to be about people having claimed an exemption when the NHS believe the prescription should have been paid for.

 

Mine is a bit the other way around.

 

I paid for one item on the prescription (and claimed exemption for the other item on the prescription). It is the paid one that they are saying I didn't pay for (when I did). I don’t have an FP?? receipt that they are saying I should have asked for.

 

However that FP?? receipt only seems to be for claiming back the cost of items paid for when an exemption should have applied. I paid for the one item, because I have to pay for it – there is no exemption for this item.

 

In the absence of a receipt, would a bank statement showing a debit card transaction at Boots on the day in question suffice? The trouble is I also bought something else over the counter, so the debit card amount is for £14.10? I suppose the NHS could say it proves I spent £14.10 in Boots that day but doesn’t prove it was for the Prescription item!

 

The trouble is also since this incident, I received another repeat prescription, again with one exempt item and one ‘to pay for item’ which I collected last week. Again, I paid for one of the items and signed the back for the other item (although it did cause some confusion in Boots this time, but they let me do it). Fortunately I kept the till receipt this time, but no doubt will receive another penalty notice about this one.

 

Thanks.

 

 

Edited by Razorback
paragraphing

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How are you exempt for one item but not the other on the same prescription ?


We could do with some help from you.

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2 hours ago, Andyorch said:

How are you exempt for one item but not the other on the same prescription ?

 

Hello,

 

My exemption certificate only covers me for prescriptions for my accepted disability (War Pension Exemption).

 

Thus, any prescriptions for any other conditions I have to pay for.

 

The newly prescribed medication isn't connected to my War Pension disability, hence I paid for it.

 

Thanks.

 

 

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Posted (edited)

Just to add further after speaking with Boots just now.

 

Apparently, my type of exemption is the only one that doesn’t apply ‘across the board’ for all prescribed medication.

 

The problem, it seems, is that it the actual NHS prescription form is not ‘set up’ to deal with this. It expects people to be either ‘totally exempt’ or ‘not exempt’.

 

Thus, when I legitimately signed the back of the form for my one exempt item (and paid for the other), the NHS treat my prescription as being ‘totally exempt’ and thus subject to their checking. Hence it has been picked up by them.

 

The pharmacist at Boots did say that the lady who served me shouldn’t have allowed me to both sign and pay for items on the same script. So, they are in error in permitting me to do it!

 

Surely, I cannot be at fault here, if the form doesn’t cater for my circumstances? At the end of the day, I paid for what I should have paid for (and was correctly exempted for the war pensionable item).

 

Hence the NHS is not ‘out of pocket’ in any way.  So why should I have to pay a penalty charge?

Edited by Razorback

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Can't help with your existing problem re penalties - sorry.

 

To stop this happening again you need to ask your GP always to do two prescriptions for you - one for the exempt medication and a second one for the other.  Make sure they understand why you need to have it done this way.  (And check they've done it when you collect the prescription).

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Razor, I don't suppose you have a Boots loyalty card that would show you paying for the contested item?

 

HB

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Illegitimi non carborundum

 

 

 

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If you're worried about their "penalty" charge, don't be, I had two in the space of three months due to incorrect advice from the pharmacist,  I went on line and paid for the script and ignored their £100 charge, or whatever amount it was they were trying to fleece off me.

 

Short of a couple of letters increasing the charge for not paying them within their arbitrary time limits I've not heard a peep out of them.

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Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Posted (edited)
20 hours ago, Manxman in exile said:

Can't help with your existing problem re penalties - sorry.

 

To stop this happening again you need to ask your GP always to do two prescriptions for you - one for the exempt medication and a second one for the other.  Make sure they understand why you need to have it done this way.  (And check they've done it when you collect the prescription).

 

 

The trouble is I don't see the actual prescription form until I collect the medication in Boots as it is sent to them electronically.

 

I will ask at the doctors if they can send the two items on seperate scripts though.

 

Many thanks.

Edited by Razorback

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19 hours ago, honeybee13 said:

Razor, I don't suppose you have a Boots loyalty card that would show you paying for the contested item?

 

HB

 

Hi,

 

Yes I have the Boots loyalty card, but it cannot be used for precriptions, hence it won't show on there, but thanks anyway.

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1 hour ago, Razorback said:

 

 

The trouble is I don't see the actual prescription form until I collect the medication in Boots as it is sent to them electronically.

 

I will ask at the doctors if they can send the two items on seperate scripts though.

 

Many thanks.

 

Ha!  I had the opposite problem with electronic prescriptions.  I made one request for a repeat with three different meds, and the GP sent three separate prescriptions to the pharmacy, which arrived at different times.  I ended up making three separate journeys to the pharmacy.  I then reverted to collecting the prescriptions myself.  (I live within five minutes walk of both my GP surgery and the pharmacy).

 

Ask the doctors to use separate prescriptions and explain why you need that.  Make sure it's recorded on your notes so whichever doctor deals with your repeats will know what's required.

 

Personally I would not ignore a penalty notice - I'd try to get it sorted out as you are doing.  You might just get away with explaining it as you have done here - ie the surgery mistakenly put two meds (one exempt, one not) on the same prescription and the prescription form doesn't provide for this situation.  Say you paid for the non-exempt one.

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