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wax123

Trusted Travel ***Refunded***

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Apologies if I'm not in the correct forum, wasn't quite sure where to put this and need a bit of advice if possible please...

 

Earlier this year in March we purchased airport parking through Trusted Travel.  However, instead of taking the payment, they took two payments (a duplicate payment for the same date and time etc) and we're not sure why.

 

Anyhow, e-mailed their customer support department as soon as this was noticed a few days after and were told they'd forward the query to their finance department who'll investigate and get back to us in 5-10 working days.

 

Unfortunately, we haven't heard anything back and have been e-mailing them every month since then and have not had a response.  

 

Please can someone advise how I can proceed in retrieving this duplicate payment back?

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Did you use a credit card or debit card to make this payment?


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It was paid using a debit card.

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In that case apply to your bank for a chargeback. Do on the phone. Read our customer services guide and implement the advice there and then call the bank, tell them exactly what has happened and that you want your money back. There should be very little problem when they see that the sum and the time et cetera are exactly the same.


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Is this the company? https://www.trustedtravel.com/

 


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Hi, I work for Trusted Travel, I am sorry you have had this issue, please let me know your reference number and I will get this refunded for you, unfortunately we had a technical issue which has now been resolved.

Thanks

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Thank you.  Let's hope that your customer sees your post.

 

A pretty poor show, though that they had to come here and then we had to tweet out to you to get attention.  However, thanks for coming over here so quickly


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16 hours ago, TThelp2019 said:

Hi, I work for Trusted Travel, I am sorry you have had this issue, please let me know your reference number and I will get this refunded for you, unfortunately we had a technical issue which has now been resolved.

Thanks

 

Thank you for responding.  The booking ref is: TT02ZNV and I believe you were emailed about this again just 2 days ago.

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Thank you for your replies BankFodder.   Hope this gets sorted now.

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Just a quick update.  TT have now refunded us for the duplicate payment.  Thank you for all your help.

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