SMETS 1 use a mobile network
SMETS 2 use a Government network, which where not suppose to know about 🤣🤣🤣🤣🤣
As posted early on, if you have a smart meter installed make sure its SMETS 2
I intend going back and getting photos DX, simply because I can't believe that I never saw ANY signs and even missed the machine to pay at. Like I said I've frequented this place many times in the past few years so I think I would have noticed something different, unless I'm going senile
The times on the letter are a bit strange, the entry time was dead on x hr and xx mins but no seconds, whereas the exit was x hr, xx mins and xx seconds.
I don't really want to go through the appeals process online, confirming all my details in the hope they will show the photos, just the cynic in me coming out
Hi and thanks for the info. Update: today received the SAR info - great you might think.
Just a waste of paper: screen prints, NO bills, NO data sheets from the meters, just copy letters of my complaints and their "we need more time" letters. But wait, there is a disc.
For disc you have to install Nero Secure Disk Viewer - use the password sent in separate letter - only to find recordings of misc phone calls by me over last couple of years. Doesn't give any information to me whatsoever regarding this alleged debt. Hopeless. Why it took so long to produce a package of worthless information I don't know.
Observations I did make was a sudden change from being Miss to Mrs on the screen prints, (not applicable) and something in the "contact owner" heading/column, which may be a salesperson as I am not Hannah Leach, and I did not request a Hitachi product financed through BM financial in 2010. (BG tabs for that page: Edit, Delete, or CLONE.)
Hi Cheshire and welcome to CAG
As the work was completed and paid for, it's down to the customer to take action against you if they remain unhappy and that could include court action.
Your only problem sounds like the failure to say in writing in your Estimate that "the colour match and finish would match as close as poss but you were working from photos so you cannot guarantee this aspect".
Learn from this and include any agreements, terms, disclaimer, etc in your written Estimate.
1. What was the approx value of the work done ?
2. What would the remedial work cost you including travel, material and labour ?
Even if you visited and redid work, who's to say the customer would then be happy after the friend got involved.