I'm sorry to say but your story still makes very little sense to us.
I've run this past the rest of the site team and I'm afraid that they tend to agree.
We are going to try and do our best to help you but first of all we really do have to understand the story – and to begin with you should understand very thoroughly that we are no friends of Npower.
I'm going to try and summarise what I understand of your case from the Npower letter which you have posted up yesterday.
In 2012 you believed that your account was being billed inaccurately.
There was a balance of £1498.91 and you consider that this was wrong
you contacted Npower in 2013 and they said that the billing was accurate
Npower said that the size of the sum owed was due to the fact that you had been making underpayments up until this time
eventually you paid £500 so that the balance was £998.91
Npower suggested an instalment plan
despite this you continue to pay instalments but at a lower rate than they wanted and no instalment plan was put into place
this would mean that your account according to Npower was continuing to fall more seriously into arrears
Npower put you into their collections department which means that they started adding charges
you then claimed that the electricity metre was faulty
Npower undertook to test the meter and Sue Npower's own fault there was a delay and this only occurred in October 2015
according to Npower, that his show that the meter was performing correctly
Npower apparently have reversed at least some of the late payment charges which were applied to your account
at February 2019, and power say that you owed them £2295.18 p
you have pay them £140 so that the outstanding balance at 15 April was £2155.18 p
please will you tell me if you agree with the above summary and if there is anything that you disagree with, please would you very simply tell us which paragraph number you disagree with and why you disagree with it.
Please keep it short. No narrative. You're hurting your own chances if you carry on with this extensive narrative. I'm very sorry to say this and I don't want to be hurtful to you.
One more stupid question - If I send the same FOC CQ to HSBC which contains all my bullet points of evidence, does this not give HSBC the 'heads up' regarding how to combat / argue the points I've made? And I send HSBC ALL the evidence too?
I am afraid you are liable for the enforcement fee in any case. When the letter said to cont them, did it not also say to make a satisfactory payment arrangement?
Bailliffs will not accept a unilateral agreement, and without payment ?
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!