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    • It sounds as if they need better algorithms or another way to check. DWP algorithm wrongly flags 200,000 people for possible fraud and error | Housing benefit | The Guardian WWW.THEGUARDIAN.COM Exclusive: Two-thirds of housing benefit claims marked as high risk in last three years were legitimate, figures show  
    • I'm afraid that both yourself and we will need to see the claim form as a basic minimum. As this person has issued proceedings, we can't go any further at all without understanding the detail of what they are claiming on the basis of the claim. When you receive a claim form then you might normally respond within 14 days either with a defence or an acknowledgement of service. If you don't respond with either of these then the claimant can go ahead and obtain a judgement against you in default and that then becomes a bit tricky and also a bit expensive to overturn – called "a set-aside" If you don't file a defence but you supply an acknowledgement, then you get a further 14 days so up to 28 days to file a defence. I understand that you have had difficulties accessing the claim form. I'm afraid I don't know why that is not sure how much help we can give you on that. You're going to have to do this is a matter of urgency whatever the runs are rights of your position are. Once we understand the claim form, then we can advise you as to the next step and also we can put the claim in the context of your own story and decide how best to defend. I'm at a bit of the lost to give any more constructive advice at this point. Access to the claim form is essential. You could telephone the County Court business centre which I think is in Northampton. They have a helpline and maybe they can give you some solutions – but in the meantime, why can't you access the password reset? Have you checked your spam folder?
    • Thanks very much BankFodder, your help is invaluable and I will read through it more carefully this evening.  At this time I am not aware of any information I have left out. And thanks to jk2054, I realised after sending it about the third party rights, you are absolutely correct and I will proceed as standard BOC claim. I'll come back with any questions once I've had a thorough re-read and so I hope to get the letter emailed and posted early this week so I can start the 14 day clock. Thanks again, M
    • The original LOC is wrong. You are nothing to do with third party rights.   you placed the order on EVRi's website so there is no third party rights in it, its a standard BOC claim
    • nike pre provide the labels arguably here the easiest target is nike because they will give in very easily.  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Making a complaint - railway safety


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As it's not aimed at a particular company or railway station, I'm not sure who I need to contact for this, or indeed where to start:

 

I was at Bristol Parkway station last weekend and managed to slip between the gap between the train and platform. Thankfully, I have enough strength to pull myself up. I was taken to hospital, checked over and discharged. I was then put on the next train home.

 

Having talked to railway staff, I was told that this unfortunately isn't that unusual. 

 

I've been advised to make a complaint about this. I'm not after any compensation. It's purely a safely thing. I'm concerned that it could happen again. Whilst I was not seriously injured, I am still in a lot of pain.

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When safety was a prime factor for railway operators,  there was always a member of staff on the platform assisting the train driver with dispatch.

This still happens in some TOC like south west trains which still employs guards and at peak time, platform assistants.

However,  due to the damn money, this is destined to change so less people will be employed and more money will be distributed to the shareholders. 

So, should one slip in the gap between the train and platform, the driver might not see them and run them over.

It happens more often than reported on media.

TOC prefer to pay compensation to the injured/deceased family rather than more wages to keep the railway safe.

This is the result of privatisation. 

Welcome to the world where money is more important than life!

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Not going to get in to a debate about privatisation, however, things are a lot better and SAFER, than they were in BR days I can assure you.

 

@Nystagmite regarding your query, complaints can be made to the local station management, but probably more sensible, would be to report it to the train operator who manages the station, so GWR in this case. They should have an online process, or a paper form at the ticket office.

 

Regarding these incidents,

short of raising the platform, I don't see what can be done about it?

All trains that serve Bristol Parkway have a Guard/Conductor/Train Manager I believe?

That being the case, they shouldn't dispatch until clear to do so and will be on hand should any incidents occur?

Due to the size of this station, I believe there will also be a fair amount of staff available, often performing dispatch duties?

 

If even the staff are advising you to complain, that begs the question as to whether they believe there's an infrastructure problem which isn't being addressed, or is it because they want to make the company consider their resourcing levels at that station?

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