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By BankFodder · Posted
Well it's up to you what kind of job you want. We have advised you that you are entitled to get a job that is equivalent to the quality/condition of your vehicle. Personally I agree with you that I wouldn't want dent simply filled either. They are charging you £60 for the quotation. That's very reasonable. They suggested that you should not have contact your insurance company. They are wrong because if later on it turned out that you had an accident and your insurance company discovered that they had not been informed about a previous incident, it could be a basis for declining liability. I now suggest that you write a letter to the neighbour and tell them that as they know, they cause damage to your vehicle and that you are proposing to have it repaired and you are now seeking quotes. Tell them that you will be providing them with copies of any quotes that you receive so that they can understand why's happening and also they can comment. Tell them that there is likely to be a fee for the quotations and that you will be adding that the final bill and you are now giving them a few days to respond and to comment. Tell them that you have already contacted the BMW repairer and they have told you that it will cost £60 for a quotation. You are letting the neighbour know in advance. You can tell your neighbour in the letter that they can avoid those fees if they are prepared to accept verbal quotations. However in the event that they don't reply or that they object then you will pay for those quotations and as you have said, you will be adding it to the bill. It's very important that you lay down a paper trail so that they are informed every step of the way and they are made aware in advance of any expenses which you are incurring on their behalf. -
OK, Thank you
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By honeybee13 · Posted
Hello Darius, welcome to CAG. Please start a new thread of your own so we can advise you on what to do. This thread is for advising italianpink. Best, HB -
Hi Bankfodder, Today was quite an interesting experience. Everyone I talked to wanted to know if this was going though insurance or not. BMW authorised repair place have quoted £1,200 plus VAT verbally, when asked for written quote, I was told a full quote will be £60, plus VAT. The bloke at BMW also wanted to know my insurance claim ref. so he can send it straight to them and charge them too I take it? I didn’t share they info with him. He also said that, I should have not told my insurance company, as now my premium will go up, even though I never made a claim apparently, would you happen to know if this is true? I have also stopped by a local body shop as it was literally on the way home, even though you said not to, as I wanted to see how much non affiliate body shop would charge, once again they didn’t want to give me a written quote, as that was £50 plus VAT, but quoted me £800 verbally, so exactly as what my mechanic quoted me too. The biggest kicker is that neither of them wanted to just pull the dented panel out and touch up/colour match the paint, as this is what I wanted to get done, both body shops wanted to fill and paint whole rear panel including the back door to fade/colour match it. This is something I really want to avoid, as if was to see a car with a rear quarter sprayed, I’d never buy it on the second hand marker, as I would suspect it was in a serious rear collision, no matter what the owner would tell me. BMW specialist, said that they could replace the rear panel, by cutting it out and getting new one in, but due to the age of the car, they won’t do that. So I’m not to sure what to do now, take it to PDR specialist, to see what they say/quote?
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I too have received a penalty charge today from a journey made 7/4. , which echos your story, my penalty occurred on Highbury Hill, I made this journey for the first time since lock down, and really don’t think this even showed up on my sat Nav (Waze) does anyone know when this change was implemented. I saw no advance signs of the change when approaching and where I should alternatively go. Additionally There is a tree one side of the road that obstructs full view of one of the two signs. im a diligent driver who has never received a PCN, so would like any advice on best approach to contest this charge. I understand this system has been set up as a 18 month trial. Thanks in advance Darius
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Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347-
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
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