Unfortunately Squeaky Friend does not have access to a PC and doens't have a clue how to use them, even less than me (if that's possible).
I thought I included all the sticky info needed but I'll post it in the sticky now.
Well you are just within the six month period so you should write to the supplier immediately and tell them that you are asserting your rights under the consumer rights and and that they have a single opportunity to carry out a repair after which you want a full refund for the cooker hood plus any associated expenses that you have incurred. For instance, if you have suffered any loss of earnings or holiday having to wait in for engineers then I would say that you can claim this as well.
Seeing that you have been mucked around so badly, I would put that letter in the form of a letter of claim and tell them that if it isn't sorted out within 14 days that you will issue a claim for the refund plus your associated losses. Only do this if you are prepared to carry out your threat. Bringing a small claim in the County Court is extremely easy and we will help you. On the basis of what you have told us your chances of success are much better than 95%.
I suggest that you send the letter straightaway – send it recorded delivery – send it to the supplier which I take to be Appliance Direct.
Be prepared for them to ignore you and to be obliged to issue the claim on day 15. Assuming that you have sent the letter of claim, spend the 14 days reading up on this forum about bringing a small claim in the County Court. You will soon realise how easy it is. At the same time you should register on the money claim website and start preparing your claim there.
Post your draft particulars of claim here and we will check that they are okay. I'm afraid this is likely to be the only way forward.
It's very kind of you to help, but maybe Mrs Homer's friend could join the forum themself and start learning about how PPCs work?
You need to post up the forum sticky 'Have you received a ticket' [or similar] questions and the answers please so the guys can advise.
Mrs Homer's squeaky friend has done it again, this time an overstay at Sainsbury's car park in Hornchurch Essex of 34 minutes over the allowed time of 2 hours
I tried to attach a scan but it keeps saying I can only upload 4.88 Mb whatever that means, I'm old and do not understand computers.
Date of the 'offence' 10th July
Date of the PCN 16th July
Date PCN received 18th July
No appeal or contact has been made with Horizon, Squeaky Friend does not have a Sainsburys receipt now.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!