Hi there. I received a NTK dated 27th August for staying in the car park at Ramada Hotel, Solihull for 6 hours 20 minutes. I can confirm that the driver (unidentified) had purchased a ticket from the pay and display machines for a period of 6 hours. The driver was unable to return to the vehicle within the time period due to being in a customer interview. I know that POPLA do not always consider personal circumstances in appeals, so I will attach documents for your advice. I appealed using the Parking Eye online form, but it had came back unsuccessful, which I am not surprised really. Regardless of the terms and conditions within the car park, the signage from a drivers point of view are unclear and as far as I can tell, there is no landowner authority. Having said that, there are terminals within the hotel, which suggests that Ramada has given permission to operate the car park. Any advice would be greatly appreciated. Many thanks.
Link to photos of drivers eye view at entrance to car park is here... https://postimg.cc/gallery/ljwmv3ao/
Parking Eye Reject.pdf
Parking Eye NTK REDACTED.pdf
I have just received BW Legals response to my CPR Letter, about 40 pages of reprints of the various letters that have been sent to me over the past 10 months. Again their evidence here only supports my arguments that their terms and conditions do not deny residents the ability to double park in spaces where possible which is what the tickets were issued for.
I am yet yet to submit my defence. Would now be the time to do so or do I wait until the last moment?
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!