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Kalckk

Gas meter incorrect registered address

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I moved into a new build block of flats in August 2018. Since then I have been unsuccessful taking over the gas account because I have been informed that the MPRN has the wrong post code. E.On installed the meter and have been really unhelpful sending me to national grid who told me to go to Domestic M, who gave me contact details for Xoserve. EDF who manage my electric account just keep telling that Xoserve details are still not updated. Would appreciate advice on what to do to get this sorted ASAP.

 

Regards

Michael C

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Who is the present supplier and is this the supplier that you are intending to go with eventually?


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E.On installed the meter, Xoserve shows them as current suppliers and I want EDF because already have electric with them

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I would say that you probably have a contract with eon to have done the job correctly. As they are the current suppliers and also the installers of the meter it seems to me that they have a contractual duty to carry out the installation correctly and that would mean making sure that it was registered to the correct postcode. Have they actually supplied you with any bills yet?

Also you should be aware of the back billing rules which prevents any energy supplier from retrospectively billing you for meter readings which go back beyond 12 months. This means that you have a good argument to challenge payment for any energy that you may have used from August – once you have reached August this year. Bear that in mind.

I see that you have taken this up to a certain extent with EON but that they are passing the buck. What else do you expect? Also because you don't have a contract I suppose that you are on their "deemed" rate. Once you sort this out you will be able to challenge it.

I would suggest that you write a formal letter of complaint to EON and tell them that you want it moved up to the energy ombudsman if they can't sorted out within eight weeks. You have a right to this channel of complaint.

On the other hand if you feel very bolshie about it and you want a more assertive and aggressive approach then you could think about bringing a small claim in the County Court. The energy ombudsman would be the peaceful way to go for the moment.


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I have written to E.On with the evidence and formally requested they correct it. Let’s see what happens now.

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You  should also have expressed it as a formal complaint.  This would force them to allocate a complaint reference and to take it more seriously.  It would also have moved you along the timeline.  I suggest that you write again

 

You also haven't addressed the other questions which I put to you in my post number four. It will be very helpful if you would deal with the matters which I raise

 

Also, in case you are in any doubt – this is how it works

 

 


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On 05/06/2019 at 15:58, Kalckk said:

I moved into a new build block of flats in August 2018. Since then I have been unsuccessful taking over the gas account because I have been informed that the MPRN has the wrong post code. E.On installed the meter and have been really unhelpful sending me to national grid who told me to go to Domestic M, who gave me contact details for Xoserve. EDF who manage my electric account just keep telling that Xoserve details are still not updated. Would appreciate advice on what to do to get this sorted ASAP.

 

Regards

Michael C

 

Hello Kalckk and sorry for the late reply. Not been on CAG for several weeks.

 

If we're supplying your gas, it's our responsibility to make sure the details held by the National Database (Xoserve) are correct. I'm sorry if one of our advisors sent you to National Grid. This was wrong.

 

As this is a new build, these amendments are looked after by our specialist New Connections team. If you're still struggling with this please contact this team at the following link.

 

https://www.eonenergy.com/new-connections/self-build-connections.html

 

They're available from 9am to 5pm Monday to Friday.

 

Thanks Kalckk.

 

Malc

 

 

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5 minutes ago, E.ON Company Rep: Malc said:

 

Hello Kalckk and sorry for the late reply. Not been on CAG for several weeks.

 

If we're supplying your gas, it's our responsibility to make sure the details held by the National Database (Xoserve) are correct. I'm sorry if one of our advisors sent you to National Grid. This was wrong.

 

As this is a new build, these amendments are looked after by our specialist New Connections team. If you're still struggling with this please contact this team at the following link.

 

https://www.eonenergy.com/new-connections/self-build-connections.html

 

They're available from 9am to 5pm Monday to Friday.

 

Thanks Kalckk.

 

Malc

 

 

 

Thank you for your eventual contribution to this thread. Just to be clear though, your account has been here online for several times over the past few weeks and I have to say that I'm very sorry that it's taken so long to respond.

I'm very pleased that you responded now but it would be nice to see customer service people get more involved with the customer service function.


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10 minutes ago, BankFodder said:

 

Thank you for your eventual contribution to this thread. Just to be clear though, your account has been here online for several times over the past few weeks and I have to say that I'm very sorry that it's taken so long to respond.

I'm very pleased that you responded now but it would be nice to see customer service people get more involved with the customer service function.

 

Totally agree BankFodder and I'll pass on your comments as Helena and I aren't masters of our own destiny.

 

Regrettably, there's been so little for us on CAG compared with other workstreams in recent times that it no longer warrants a regular presence. As I say, happy to pass on your comments to our managers.

 

Thanks BankFodder.

 

Malc

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