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    • Thank you dx.   Will I not be sent to a credit agency or affect my credit score?   Thanks so much for your help.
    • I never have to be honest. Their recent discounts are way off what they were before. Used to be 75% off and such.   ill CCa them tomorrow
    • Ah no DX apologies.   its never defaulted. We had a an agreement in place whereby they didn’t default the account so every statement that came through had the interest frozen and I was just chipping away at it.   which is why this doesn’t make sense. Surely it has to default before they sell it? I’m totally ruined if this Company now applies a default .
    • name the issuing court: Airdrie Sheriff Court   Who Is The Claimant: Arrow Global Limited   Who Are the Solicitors: Shoosmiths LLP   What type of action? (Simple/Ordinary): Ordinary   What is the claim for – The Pursuers are a finance company which inter alia operates the business of debt purchasing. By virtue of a debt purchase agreement between the pursuers and hbos plc dated 28/02/2017, the pursuer acquired title to and was assigned the right to payment in respect of all debts and other monetary claims of any nature due or owing by the defenders to the original owner which were in existence as at the date of the agreement, and in particular in relation to the contract hereinafter condescended upon. The said assignation was intimated to the defender by way of a written notice on or around 28/02/2017.   The said contract between the Original Owner and the defender is a regulated credit agreement in terms of Section 189 of the consumer credit act 1974. It is dated 21/01/2008 and relates to a personal loan agreement with account number XXXX. It was a term of said agreement that a failure to meet any instalment on a due date would render the account in default and would entitle the pursuer to serve notice of default on the defender requiring the defender to remedy the breach within 14 days which failing the agreement would be terminated.   date of raised claim :- ?   Last Date Of Service:- ?   Last Date For Response:- 7/11/19?   What Documents are listed in Box E2: a copy of the credit agreement statements of account and notice of assignation will be produced in any defended process to follow hereon.   Is the claim for ......an Overdraft, credit card, loan account, HP Agreement, Catalogue or mobile phone debt? :- personal loan     BOX D5 what has the claimant stated: make payment of the sums sued for …..   from your knowledge: answer the following:   When did you enter into the original agreement before or after 2007? 2008   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.:- debt purchaser   Were you aware the account had been assigned – did you receive a Notice of Assignment?    Did you receive a Default Notice from the original creditor? believe so   Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year ? unsure   When was you last payment:- 11/2016   Why did you cease payments:- 11/2016   Was there a dispute with the original creditor that remains unresolved? no   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? yes dmp til 11/2016
    • PRA have purchased the debt 
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Hi, I booked a hotel package for next year for 20 guests. During December last year, I received the quote via an online chat, paid the deposit and then received the booking confirmation confirming what I had agreed on the online chat. I then forwarded the booking confirmation to a group email for all parties to see and subsequently deleted it from my own gmail account as I didn't think I would need it anymore as it was secure in the other email group.

 

In January I then received a further copy from the hotel group and noticed that some of the activities we agreed initially, were no longer on the booking confirmation. When I queried this, I was told it was never agreed and that the booking confirmation I received was not from them and must have been edited externally (ie by me) to include those extras. They refer to phone confirmation that they recorded where they don't read out these extras. They have now asked to see the original email that was sent to my gmail box (which I no longer have). They are not prepared to investigate from the original copy that I forwarded to the group email.

 

I have been to see this organisation to try and resolve this but they are adamant that the software they use would never have sent that booking confirmation to me. If they didn't then divine intervention must have because it is what was agreed on the online chat and confirmed once I paid the deposit. 

 

I'm now in a quandary about what to do next. I've paid quite a substantial amount of money to secure this booking but now they want us to pay additional money for the activities. I would imagine its practically impossible for anyone to edit their booking confirmation too. Could it be possible that it was sent by the organisation staff member and they realised the error and then deleted the activities and all traces of the email being sent??

 

Thats the only thought I can come up with.... 

Where do I stand in terms of tackling this with them too?

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Thread moved to the appropriate forum...please continue to post here to your thread.

 

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Andy


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Go to your sent items box and search for the initial email that you forwarded to the group.

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1 hour ago, PIXeL_92 said:

Go to your sent items box and search for the initial email that you forwarded to the group.

Hi

Thank you for your reply. I have done that already and I have that copy but they are saying they want to see the original one that they sent to me directly. That’s the one I don’t have  

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I guess you've checked your deleted emails? Mine stay in the deleted mail until I empty it.

 

HB


Illegitimi non carborundum

 

 

 

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12 minutes ago, honeybee13 said:

I guess you've checked your deleted emails? Mine stay in the deleted mail until I empty it.

 

HB

I did. All gone. I have sent a request to Gmail to see if they can recover it for me. 

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I'm wondering if a DSAR might elicit more information, hopefully others will comment. It seems a bit petty to insist on an original email,  but another time it's worth taking a screenshot. 

 

HB


Illegitimi non carborundum

 

 

 

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get someone in the group to forward it to you, I cant belive 20 peopel deleted their copies

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1 hour ago, ericsbrother said:

get someone in the group to forward it to you, I cant belive 20 peopel deleted their copies

Hi

it was forwarded to one email address that was set up for our group. We have the forwarded copy. They are asking for the email that was sent to me. Sadly I suspect they think I then edited their document before I forwarded it to the group email. 

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58 minutes ago, Avashan said:

Hi

it was forwarded to one email address that was set up for our group. We have the forwarded copy. They are asking for the email that was sent to me. Sadly I suspect they think I then edited their document before I forwarded it to the group email. 

 

The header details should prove where the email initiated from.

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