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    • Did you send the note giving them the extension of time? When does the extension expire/date for issue of claim? I see that this thread started on 25 October. I have to say that when it started I thought it was going to be a quick fix and hadn't bargained for virgin's ineptitude which has certainly made it a lot more interesting but I'm hoping that March is going to be the month that it will finally all get sorted out. Surely someone responsible within Virgin has got to start taking a look and understanding the extraordinary mess that they have built for themselves and want to sort it out.  
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    • Oh ok.   I thought I would need to write some sort of defence when I acknowledge the claim on the mcol website.
    • woe SLOWDOWN>   your defence is weeks away. (day 33) no there are no templates as each claim is unique. however, if you use our search top right. for say claimform card you'll see numerous versions people have adapted based upon our std holding/no paperwork defence , one of which, might well be suitable.   get CCA/CPR requests running monday and get AOS done now on mcol, you've already lost 10 of your 19days to do AOS   then get reading up as i detailed above the more you read here the stronger we become   dx      
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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Power Tool Faulty - Manufacturer or retailer responsible? ***Resolved***


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I purchased a power tool from an online retailer back in Oct 2018. The tool has developed a fault and I contacted the retailer for either a replacement or a repair under warranty, the retailer told me to contact the manufacturer for this request.  I always presumed it was the retailer who was responsible for any warranty work?  Is it the retailer or the manufacturer I should be contacting regarding my problem?

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Your contract is with the retailer...not the manufacturer unless it advises different in any warranty.

 

Andy

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Thank you, on checking the retailers reply - "Unfortunately, we only offer a 30 days return policy, Please note you are covered by the manufacturer's directly for a years’ warranty."

The manufacturer is not interested because they state the product should have been registered within 30 days of the purchase. I did register the product on purchase! 

 

Is the retailer still responsible I don't want all of the hassle trying to contact the manufacturer and for trying to work out a solution.

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The retailer is responsible. Their "30 day return policy" is meaningless. By law they are responsible no matter what their own policies might say.

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We could do with some help from you.

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 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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"online retailer"= bloke with stuff in their spare room. probably too ignorant to know about consumer law and cant afford to make good.

name and shame and wee willsee if they have posted up their  legal requirements trader info. bet they havent

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I contacted the manufacturer again today and they have promised to send me a replacement power tool free of charge, which is great news.

 

The retailer was "Power Tool Mate" and  the manufacturer was "Ryobi"

Edited by jazztheman
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Excellent well done Jazz...thread title updated

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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  • Andyorch changed the title to Power Tool Faulty - Manufacturer or retailer responsible? ***Resolved***

company is an online ony branch of a proper retailer so suprised they didnt do better than they did.

Ryobi are a good make so not suprised they did the decent thing.

Pleased for you

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