we get where you are coming from, you are entitled to the refund, you were returning off peak....but, revenue protection would not be there to screen travellers during off peak times as its utterly pointless in most scenarios.
why screen off peak travellers in off peak time? they are not losing any peak time ticket revenue?? pointless.
unless they see from data that a pertis machine has had unusually high usage that morning I cant see the point.
I don't think this issue is as widespread as you perceive , looking at available data there less than 100 pertis machines left across the whole uk...
Thank you for your reply.
nice link . thank you very much.
I know I will get my refund. it has been offered. I have been told I am right about the situation.
It does seem like this is in debate but this was clarified a long time ago.
Do you think I would be wasting my time to try and stop it happening to others?
I just would not want this happing to anyone else.
Thank you again
Just ask for the refund you appear to be entitled to. They'll either pay it or they'll explain to you why they won't. Forget everything else.
Or you could try here: https://www.railforums.co.uk/forums/disputes-prosecutions.152/
you stated :
"I would expect revenue officers are quite aware of the time of day they are manning barriers.
i'd also go as far as to say they don't bother to do this in off peak times...
as there would be little point, no loss of revenue to protect".
They were there when I should have had an off peak option, they did not give it me!!
I asked for the lower fare. they refused!! And threatened a fine!! ( i did not know the jargon , that is true) but "lower fare option " should be o.k for them to understand.
When I say, to the effect, that there was a lower fare option listed on your computer before I left the station Please can I have that as this higher fare seems far too much. Is there another option?
No. I had full fare or a hefty fine options only.
"your intended return was off-peak, but you didn't tell them.."
I asked for the lower fare, they refused. repeatedly.
They had the option to charge the low fare but absolutely refused and threaten a fine.
I do not have to know any jargon. I just said it was too much and there was a lower option before i departed and why can't I have that? They said no and that I had to pay the high fare.
Which is untrue. They should have said that was o.k and gave any restrictions on the ticket!
"this thread is getting boring and repetitive. "
You could help me and the many others who may read this) who would like advice and offer suggestions of things to ask or mention with the complaint.
What would you say? How can I stop this from happening to others?
I have been told I was right by the staff at the station. So I know I am in the right.
Please can you be a bit more friendly and helpful? Come on, lets try and do some good here.
I was hoping people might suggest some ideas.
Perhaps we can move onto the questions I should ask or things I should state regards my complaint. with time running out? If not for me, for other travellers, who will be going through this same ordeal if we do not help them.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!