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i recently purchased a vehicle from welcome car finance.

i took out the three insurances they were offering.

i then cancelled them within the 14 day period and two months later

i am still waiting for a new monthly payment schedule.


They now want me to make the first payment with the three insurances on until my new payment comes through.

I am constantly chasing welcome to ask them of the price.


Due to the fact i was told to stop my Direct Debit until this as been resolved they are now going to send it to the debt collection agency because i've not made a payment.


I am quite prepared to make the payment for the new total but not with the insurance on as i was given the 14 days to think about this.


please advise what are my legal rights:(

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I,ve recently purchased a vehicle from Welcome Finance and took out the three insurance's that was offered.

I then had 14 days grace to cancel these if required.


Within the 14 days i did cancel to bring my monthly payment down.

Everyday i contact Welcome to find out my new monthly payment.


For the last two months they say that they are waiting for the paperwork to come through.


They are now asking me to make my payments encluding the three insurances that i don't need.

If i needed to use the insurances after i cancelled they would cetainly not allow me to so


does anybody think i should pay the full amount they asked to me to whilst they wait for the paperwork to come through.


Please help:confused:

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Hi Lumpa, and welcome to the Consumer Action Group :)


There is a thread here that may help you :-




Hope it is of some help and I hope you enjoy your time on the site.



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Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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absolutely not

Only direct action by the masses will work....


Look at all successes they have never come from negotiation!!!

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Try contacting thier compliance dept at head office on 01159 849200 - explain your situation, I might be tempted to ask if you need to bring the account into dispute?? that might put a rocket up their whoopsies

  • NatWest - Settled in full 8 weeks after LBA (without interest)
  • Capital One - LBA 27th July - Offered & paid £28 - Rejected - settled
  • Monument - LBA 18th July - Offer 19th July - Refused - settled

  • WFS - 8 Point Complaint - awaiting response - Failed CCA Request - awaiting response - Awaiting S.A.R - (Subject Access Request) info

***WFS Written Off £8k 01/08/07***


Monument sent my info even tho i forgot to send payment!!! Thanx Monumnet

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thank you all for your advise, they are just making my credt rating very bad again and i want to sort it out. With my account with them being in arrears because of this problem that,s what,s going to happen.


they are a nightmare: never again

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