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Discrepancy with licence length. Premium +30%


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I bought a 2nd for the summer, and used Quotezone (through Topcashback)

 

When it came to licence length, I was approx 7 years, so I put 7. There where year options only, no months, or days.

 

So, I now have 14 days cooling off from Day 1, and to also provide my documents.

 

Day 7 -  I provide all requested documents via email for them to validate.

 

Day 16 - They email to tell me I am 1 month from 7 years, their premium goes up £185!’

 

I’ve paid a £200 deposit already, but to cancel the fee is £85, plus brokers 15%....

Any advice?

 

My argument is why didn’t they inform me of any issue prior to the 14 days.

The agent told me at the start of the call that they need 3-5 business days to process it.

I argue that they had enough time.

 

I know I may have made a mistake, but feels like a trap.

 

 

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14 days used to start from date you received the policy documents, but if you bought it online, it is 14 days after the start date.

 

Agree that if they are coming back to you two days after the cooling off period, then that is treating you unfairly. They had time to come back to you, before the 14 cooling off period ended.

 

Make a complaint and advise that you will ask the FOS to review the matter, if they can't offer a satisfactory resolution.

 

Have you obtained a quote based on 6 year licence to check difference in premiums compared to 7 year licence ? Might be worth doing so, with a view to informing you whether it really is another £185. Sometimes the extra amount in these situations include admin fees.

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£854 original quote 

 

£891 quote with 6 years …

 

I requested that they escalate a complaint ASAP,  

I said as I want to exhaust their procedure prior to taking it to the FOS

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Argue that the extra is difference in premiums and not the amount they are asking for. Given they have delayed in contacting you, they could simply make the change, so you pay the £891, if that is for same policy terms with the sane underwriters.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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