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British Airways Wn't Communicate

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Five or six weeks ago I wrote, recorded delivery, to British Airways about claiming a quantity of Avios points. The Royal Mail Tracking system confirms that the letter was received.


Last week, not having received either an acknowledgement or a formal reply, I emailed the CEO(politely) asking for a response. On the email I requested a "Read Receipt". As yet no reply to this communication has materialised.


I might sound old fashioned but I find that the absence of a reply in the timescale to be discourteous to say the least.


Can anyone suggest what further steps I can take? I am wondering if a recorded deliver "snail mail" to the CEO would work.

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