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received a letter from Arrow headed "Remediation of Account" 

stating that they have not provided a regular statement since 2012 and they have now corrected this by sending a statement for each year, and they apologise for the error.

I have been paying them £5 each month during this period,

 

on checking the legality they are required to provide a statement  ach year and if they don't as I understand it you can with hold payments and interest if they are charging interest.

 

Prior to 2012 I sent a CCA and SAR and all the correct documents exist,

So my only question is can they get away with not providing statements yearly for a period of 7 years and do a catch up legally 

FS

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they got away with it because you were daft enough to keep sendng them a fiver a month. If you had stopped( as you were legally entiteld to do) when they failed to respond properly to the CCA request then your debt would have been SB by now

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Eric thanks for the reply YES!!! daft enough to keep paying,I really did not notice  they had not sent statements,

Thanks 

FS

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whats the debt?


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

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