Hello there, I would be most grateful for any help or views on a distressing incident that occurred last summer, I can supply more info. I am a 70 years old retired man and quite severely disabled I use a Mobilty Scooter and walking aids. I had recently been admitted to hospital with an ongoing heart condition.
I was quite a frequent customer of my local Pub/Restaurant and I had previously submitted several verbal complaints regarding short measures of drinks. The both managers took exception to this and told me that I was "Never happy until I found something to moan about" The atmosphere in the Pub generally declined towards myself and I was certainly made to feel unwelcome. Matters came to a head when I witnessed a dog, inside the Pub, attack a child (A Toddler) who had accidentally trodden on the Dog`s tail. Fortunately the parents of the child and the owners of the dog reacted quickly and no injury occurred . The pub was very busy at this time and the incident went somewhat unnoticed. I brought the incident to the attention of one of the managers and he actually laughed, it was monstrous. When the pub became quieter I remonstrated with the said manager and I stated that IMO it was dangerous to have dogs and children in such close proximity whist food is being served. He became extremely unpleasant and told me in no uncertain terms that if I did not like it then to "Stop coming back"
Two days later whilst I was out in the next village with friends my wife rang to inform me that the Owner of the pub had called around to our home and told me wife that I was barred from the pub and to never venture there again; my wife was distressed, she never frequented the pub and the owner and my wife are not well known to each other. It is my opinion that he had no right whatsoever, to include my wife in this matter and to do so within her own home whilst I was not present.
I returned home then went to the pub to enquire why the owner had visited my home, and upset my wife. Whilst I was on the pub car park I was met by both the owner and the manager who both informed that I was barred as I had upset staff members. No suitable explanation was forthcoming from the owner for the reason of his unwanted and unwelcome visit plus his aggressive manner whilst he talked down to my wife. They both informed me that they would forcefully remove me if I did not leave the car park.
Due to the immense stress I was enduring I felt an urgent need to use the toilet, when i requested to do so I was denied. I could not believe it, I was in such a hopeless state and was utterly distraught. Finally I struggled out of the car park but entered the front of the pub and headed for the toilet however they caught up with me and I sat down on a stool and refused to move until i was granted access to the toilet, however they were both adamant that it would not be allowed. I reminded them that i was disabled but the owner stated that I was `Milking It` and to "Go behind a hedge". At least half an hour passed, since I had entered the pub, and the owner stated that he would call the Police, I had gathered my thoughts a little by this time and I stated to them that I would call the Police myself and then see if I would be allowed to use the toilets. I feel the owner began to realise that he might be in trouble as when I began to make the phone call he stated that I could use the toilet however he would accompany me; i had no option but to concur with his somewhat sick condition. I was forced to defecate whilst he stood immediately outside the door. My humiliation and embarrassment was complete.
Two days later I wrote to the owner and informed that I was intending to sue him for disability discrimination related offences. He chose to disregard what I had stated and replied stating that he had no intention of lifting the ban. I replied stating that I had no desire to ever enter one of his pubs ever again and that he should re-read my letter and respond to the charges. He did not reply.
I issued proceedings against him in the Small Claim Court for less than £400 (Some of my clothes and a she were damaged due to soiling). He, rather surprisingly, instructed a solicitor who has threatened me with costs being awarded against me by the court which could run into many many thousands of pounds and that there was clearly no case for her client to answer. I must admit to being rather alarmed. The owner is a wealthy man.
The court have advised mediation and have even offered to award one hour of such FOC; I agreed, the defendant refused. We now have a date for a hearing and I do not know exactly what to expect. His court response states that he will be bringing two witnesses with him yet there was only he, the owner and the manager who were present.
Much of this was audio recorded and the owner is not disputing much of my statement. I never threatened violence or used bad language during this most unpleasant incident.
Any help and opinions would be greatly appreciated.
Kind regards. -- tibar
My friend has told them this and got no response as yet nor any refund, she is giving them till about 2pm to refund it or will be reporting it as fraud and seeing the Police etc, have told her please do not ever do it again or drag me into it, I will do my best keep you updated
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