I'm not hijacking the thread at all.
I'm offering advice as someone that has taken around 8 IRL complaints through the FOS, and settled another 10 or so through goodwill.
It's a £47 debt. A well written complaint would very likely have seen the end of it by now, and he wouldn't have to keep worrying about it for years which is the path you're going down. If the complaint failed nothing would have been lost by trying.
It's not polite to shut down everyone else's advice, it is after all a forum not a 1-2-1 consultation.
I'm asking about this for my mum. They booked a break through booking.com for this last October, only they got the dates wrong and tried to cancel and re-book. The rebooking was made and payment for that taken. Only when trying to cancel the original booking it was suggested (assumingly by booking.com) they cancel via the hotel directly yet the number provided was a fax machine number and no alternative number was provided. My mum called booking.com who said they would try to call and cancel for her. She heard nothing back but the money for the original booking went from pending back into the account so she assumed they cancelled as the money went back into her bank account.
Only today that money for the original booking has gone back out of her bank again leaving her with nothing at all in the bank. She has a email off the bank\visa which isn't clear and suggests that they have reversed the payment as the cancellation can't be verified or something. Can anyone please offer any advice for her as the bank & visa look to be wiping their hands of the situation despite that they are the ones who have sent the cancellation payment back and offered an unclear reasoning for this.
In the first instance I've suggested she contact booking.com as they took the original booking and assumingly payment. Yet my mum said the email off the bank\visa indicated the payment & dispute is with the hotel booked?.
Hi Andy and friends.
Apologies for the lateness - I have had family illness issues this week but have now completed the attached.
Can you please let me know if compliant and any other suggestions would be appreciated.
Witness Statement Draft 1 .docx