Hi dx100uk, haven't they already paid quite a lot to get the case to this stage? At this point it surprises me that they wouldn't just pay the £35 just to inconvenience the defendant if nothing else.
I think it said that the claimant had to pay £35 around mid December but I'll be able to confirm once I get home. I've read your advice to other forum members where you say to wait until after this date to see if they pay by contacting the court. If they pay then I need to prepare my WS.
Keeping fingers crossed.
They simply keep stating the terms and conditions. Their recent response has been that they will not be contacting us further on PayPal regarding this. I don’t know anything about tyres.. I picked a tyre that was recommended for my car as I assumed the website was competent enough to provide the correct tyre for my car considering they were able to distinguish what brand/type/engine size my car was 😕 .I assumed wrongly sadly
We may have a contact within the Halfords customer service function. I have sent them an email to have a look at this. It seems to me to be a bit crazy if Halfords are going to push this issue to a disproportionate level.
hj sorry for not responding sooner. So I’ve started a pay pal dispute and they just keep firing back the same some terms and conditions at me that I provided inaccurate information (I didn’t, I inputted my registration number and it came up with a list of tyres recommended for my car). I did think they were part of Halfords, when the PayPal payment went through it went to a company called victor holdings limited, not sure if that’s the same as Halfords or if they’re partly owned by victor holdings. I will escalate the PayPal dispute at some point, it says I have until 30th November to do this. If they come back to me and paste the same terms and conditions then I will escalate as that will have been the third time they have done this. I have taken screenshots of the product I ordered and also of other tyres that do actually mention that they are for BMW, so it’s not impossible for them to add it in the description.
I will try contact Halfords instead.
That's very helpful. Thanks.
It seems that this would be a dispute against Halfords who are far more likely either to act responsibly or to put their hands up because it's not economical.
All we need now is for the OP to come and engage with this thread
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!