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mamt35

Scottish Power ***Resolved***

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Hello

 

After trying to get an issue resolved with Scottish Power, I am to 'stage 2' which says to use resolver.

 

Has anyone used resolver for Scottish Power and was it a swift procedure with the desired outcome?

 

Ive had a letter today about escalation and debt collector if £936 isnt paid in a week, despite promises that this was all sorted.

Its been going on a month now.

 

The first £936 was rejected twice by our bank, they sent an email after that saying we had lost the right to monthly bills and would be on a higher tariff quarterly one.

we switched this week,  (joined SP end of March, left this week)

 

 

 

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never have liked resolver pers

 

so what is your actual problem with SP.? why did you need to use resolver?

you've simply an outstanding bill that didn't get paid and you are now out of their supply with someone else?

 

oh and forget about the powerless DCA's they are NOT BAILIFFS

 

might be best to simply write offering payment/sum on XX dates and just do it via BACS transfer when you say you will.

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

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what do you actually owe them?

many bills  have bank account detaisl so all you do is use you bank payment system to send what you actually owe to them directly. they cant refund the money without giving themselves problems.

the go after them for bad service, overcharging or anything else that is left unresolved

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Its been like this from the start, il attach the chart that shows the record. We are waiting for a 'correct' final bill, the one they sent us today still says £9361663495493_Screenshot_2019-05-05Balanceandbills-ScottishPower.png.e308d953c1148247027cf841c3a526e1.png

 

Below is one of the chat conversations,

we were told definitely sorted..

.it wasnt,

 

my bank stopped another payment and although they claimed we stopped direct debit and said we now had lost our monthly entitlement and had to now pay quarterly at a much higher tariff..

 

.my bank sent a text on 3rd of may saying, originator has cancelled direct debit 😕

 

Conversation with ScottishPower
Started on April 22, 2019 at 11:03 AM London time (GMT+00:00)

---

 

11:15 AM | Md from ScottishPower: How can I help you with your Direct debit amount?

 

11:16 AM | *****: I was told it would be £76 a month and Scottish Power tried to take £936 a month

 

11:18 AM | Md from ScottishPower: I am terribly sorry for this let me check your account quickly

 

11:18 AM | *****: Ok

 

11:25 AM | Md from ScottishPower: I can see that amount was set on the Direct debit due to technical issue.

I apologize for the inconvenience I

I can assure you now that we have it set it up back to £86.00 per month now

 

11:26 AM | ******: that's good and can you let me no when that payment will go out so I can get my bank to hold the money

 

11:29 AM | Md from ScottishPower: Sure it will be 03.05.2019

 

11:29 AM | ******: ok thankyou

 

11:30 AM | Md from ScottishPower: Let me know if you need me to assist you further.

11:31 AM | ****** that's great for now thankyou for your help

 

11:32 AM | Md from ScottishPower:

You are very welcome !

I hope I was able to help you with your query today.

I'm closing this chat for now,

 

if you have any query, you can initiate a new chat from your app and we will be happy to help.

 

---
Exported from ScottishPower on May 17, 2019 at 09:59 AM London time (GMT+00:00)

 

 

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I also note that they are using and estimated rading so take readings NOW and again in a week so you have a stick to beat them with when they fail to put the right info into their computer.

 

 

as an aside when energy companies make consumption forecats their models give a maximum annual fuel usage depending upon the size of the property ( and presumably if you live in a mansion they also make assumptions about  the minimum consumption). It may well be that their computer wont cope with reality for setting a monthly DD figure and has gone rogue because they cnat tweak the numbers

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We gave reading after reading, time and time again...A complete waste of time

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I did the resolver on Saturday. just to get the ball rolling.

There is just no excuse,  yes I understand the kind of 'automated system' but this was reported to them the same day as the first £936 was attempted (7 days after our supply went live)

 

then again 13 days later when they tried the same thing,

then again 5 days later when we got an assurance that all was sorted and our 'normal' agreed direct debit would go out,

 

then comes the numerous missed calls and threatening letters, nothing has changed, absolutely no excuse

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I now have a 'complaints handler' who tried to call today (left answer machine message) and said would call back.

 

What are peoples opinions on what I should be saying to this complaints handler?.

 

Obviously I want the letters and threats to stop, and to have the final bill to reflect our first agreed tariff rates and not the higher quarterly tariff they gave us because they couldnt collect the monthly direct debit.

 

Would it be feasible to ask for the switch fee to be waivered?

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Atleast that

record your calls

and the estimates when they had the right readings


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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Had the call, and got £100 compensation too. They are asking for me to close resolver, but I think il wait to make sure the letters stop, and the compensation goes in.

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Well done...so will this be resolved (pardon the pun) to your complete satisfaction ?

 

Andy


We could do with some help from you.

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 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Yes hopefully. My trust is shot to bits though, so im giving it a couple of weeks to see if any more letters  for £936 come along lol ....next stop is severn trent :)

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Please let us know when your happy for us to update your thread title.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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You can do it now. I have saved evidence that it was their mistake, so even if the letters arrive it won't come to nothing :)

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