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    • My personal experiences of Future Comms 
       
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      • 0 replies
    • Future Comms is a Big Con. How to get out of it. Read more at https://www.consumeractiongroup.co.uk/topic/417058-future-comms-is-a-big-con-how-to-get-out-of-it/
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      • 4 replies
    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
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    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
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      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
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      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
Moohound70

Harland's exercise 4 less

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Hi everyone,

 

I am having similar issues to other members with Harland's and they won't cancel my membership until I pay £50  admin on top of the £9.99 x 2 payments that have been missed, I am happy to pay the £19.98 but object to paying £50 in  admin fees.

 

I erroneously cancelled online and cancelled my DD on the same day and this is apparently not the way it works, but you live and learn I guess. So my membership is still live and I don't want them to keep adding more and more payments and fees.

 

I have repeated emails from them but I am getting nowhere.

 

I believe they way forward is to write to them, is there a link to a template letter on here that I can use?

 

Kind Regards

 

Moo

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Hi Moo and welcome to CAG

 

When you cancelled in error, were you still within a 12 month minimum m/ship period, or not.

 

There's no template but you should find a suitable draft on plenty of older threads.

 

:-)

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Posted (edited)

Thankyou for your reply

 

I signed up in April  2016, I have not been to the gym for over 2 years, I have a chronic achilles injury and the gym is not suitable. They added £50 after one missed payment.

 

Kind Regards

 

Moo

Edited by Moohound70

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Please give us useful info (ie dates) so we can give you best advice.

 

You joined in April 2016 but when did you cancel the m/ship and DD ? 

 

It really doesn't matter whether you used the gym or not.

 

Have you found a draft you can send to Harlands - one offering a final month's fee for the notice period  you didn't pay, the offer valid for 14 days only; withdrawn if they fail to accept in time or if they demand any amount higher than the 1 month's fee ?

 

:-)


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Posted (edited)

Thanks for the reply

 

I have found a draft letter to send, thank you

 

I paid the DD in March but cancelled it before the April one came out, it used to come out on the 11th of the month, they added £50 and the £9.99 for May before the May one would have been due.

 

They said they would affect my credit score and it would be sent to a third party debt collectors, but I believe it is the same company using a different name.

 

I asked for a breakdown of the charges in writing and that I believed the charges were not lawful, and they said they were not obliged to provide this and that the £25 admin charges were lawful.

 

I thought I cancelled online then got an email back sometime later, saying my account could not be cancelled as it was in arrears.

 

I am happy to pay the missed fees and an extra month in lieu of cancelling correctly.

 

 

 

Kind Regards

 

Moo

 

 

Edited by Moohound70

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Hi Moo,

 

Glad you found a suitable letter to send to Harlands.

 

Don't bother arguing with Harlands/CRS about their charges - they never listen and will never agree their charges are unenforceable.

 

Harlands/CRS probably said something "may" or "could" affect your credit score but, once you've sent the letter, just ignore their letters.

 

:-)


We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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