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    • Hi Rei and thanks for the update.   Your post confirms what we're telling folk all the time - Harlands/CRS, Zinc and their pet "solicitors" continue to make demands but they fail to do anything substantial to back up their threats.   Hence our continuing advice to NOT respond to demands by letter, email or phone, because they'll do nothing that will affect your credit rating, or that will force you to pay.  
    • Hi GHL and welcome to CAG   You now have your own thread to use from here on ( to avoid hijacking someone else's thread where you first posted).   I assume there were 2 separate m/ships and not a joint m/ship, but please confirm.   I hope you've read other threads here which should help you understand how Harlands/CRS operate. They use every opportunity to make far more money from missed payments and penalty fees, than what they make from taking a percentage fee from ongoing monthly gym fees.   Yours was a rolling monthly m/ship so you only needed to give them notice to quit but there was no minimum 12 month term. Hence all you owe them is £19.99 each.   Write a letter to Harlands, each of you :- 1. Offering to pay the £19.99 for the notice period you failed to give 2. Offer valid for 14 days only. 3. Offer withdrawn if they fail to accept, or if they demand any higher amount.   Post a draft of your letter here first so we can check it.    Letter(s) should be sent from the PO and get a free Certificate of Posting from the PO Counter.  
    • King I fully understand the mother was living there on her own and only one named on the tenancy agreement.   As for your comment that after informed of the passing in a few days they pack tenants belongings and store them and change the locks this I completely disagree with.   In my are the different HA (and there are many) in a scenario like this will:   Communicate with the executor/family member once informed of bereavement informing them of any succession rights, property to be handed back ( 28 days on being informed of above) if unable to must notify the HA to ask for an extension.   After the 28 days if no contact the HA will then follow its Abandonment Policy.   If contact made after 28 days and no extension has been granted HA will then go to court to claim property back.   Once this is done and no contact off to court to claim property back only then will the enter the property unless in an emergency or legally required i.e. gas safety inspection even then may need to go to court for that to get access.      
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Moohound70

Harland's exercise 4 less

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Hi everyone,

 

I am having similar issues to other members with Harland's and they won't cancel my membership until I pay £50  admin on top of the £9.99 x 2 payments that have been missed, I am happy to pay the £19.98 but object to paying £50 in  admin fees.

 

I erroneously cancelled online and cancelled my DD on the same day and this is apparently not the way it works, but you live and learn I guess. So my membership is still live and I don't want them to keep adding more and more payments and fees.

 

I have repeated emails from them but I am getting nowhere.

 

I believe they way forward is to write to them, is there a link to a template letter on here that I can use?

 

Kind Regards

 

Moo

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Hi Moo and welcome to CAG

 

When you cancelled in error, were you still within a 12 month minimum m/ship period, or not.

 

There's no template but you should find a suitable draft on plenty of older threads.

 

:-)

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Posted (edited)

Thankyou for your reply

 

I signed up in April  2016, I have not been to the gym for over 2 years, I have a chronic achilles injury and the gym is not suitable. They added £50 after one missed payment.

 

Kind Regards

 

Moo

Edited by Moohound70

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Please give us useful info (ie dates) so we can give you best advice.

 

You joined in April 2016 but when did you cancel the m/ship and DD ? 

 

It really doesn't matter whether you used the gym or not.

 

Have you found a draft you can send to Harlands - one offering a final month's fee for the notice period  you didn't pay, the offer valid for 14 days only; withdrawn if they fail to accept in time or if they demand any amount higher than the 1 month's fee ?

 

:-)


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Posted (edited)

Thanks for the reply

 

I have found a draft letter to send, thank you

 

I paid the DD in March but cancelled it before the April one came out, it used to come out on the 11th of the month, they added £50 and the £9.99 for May before the May one would have been due.

 

They said they would affect my credit score and it would be sent to a third party debt collectors, but I believe it is the same company using a different name.

 

I asked for a breakdown of the charges in writing and that I believed the charges were not lawful, and they said they were not obliged to provide this and that the £25 admin charges were lawful.

 

I thought I cancelled online then got an email back sometime later, saying my account could not be cancelled as it was in arrears.

 

I am happy to pay the missed fees and an extra month in lieu of cancelling correctly.

 

 

 

Kind Regards

 

Moo

 

 

Edited by Moohound70

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Hi Moo,

 

Glad you found a suitable letter to send to Harlands.

 

Don't bother arguing with Harlands/CRS about their charges - they never listen and will never agree their charges are unenforceable.

 

Harlands/CRS probably said something "may" or "could" affect your credit score but, once you've sent the letter, just ignore their letters.

 

:-)


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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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