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Stillborn Crisps

CCTV Subject Access Request / 30 Day notice / 30 day retention

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I've tried to get access to footage of myself from a private company's CCTV camera using their subject access request email form. I got no response from them (not even an acknowledgement) so a week later I've chased them by phone.

 

The company have informed me that:

They only hold the footage for 30 days.

My request was made on the 25th day.

They say their contractor that deals with the CCTV system needs 2-3 weeks lead-time to reclaim the footage.

Therefore there's no point in them even processing my request because the footage will be deleted by the time they come to retrieve it.

 

I feel like I'm being fobbed off. I'd just like to check that they are allowed to do this and I'm not missing anything?

 

 

 


"Be reasonable, demand the impossible"

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I think you need to give us much more detail about the story here. It's impossible to advise you on the extremely scant facts that you have provided


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