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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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act0145

TFL Oyster 18+ Student Card - multiple uses over 3mts - Caught **SETTLED OOC**

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Hi All,

 

First of all thank you for reading my post. I am terribly stressed at what happened recently and am on the brink of a meltdown.

 

I am employed in a high profile role, with a professional qualification that has taken me many years to achieve. My spouse is unemployed, and has a student TFL Oyster card. I used their card to travel as I felt that having paid for it fully and being their spouse I could use it. 

 

I was stopped yesterday early morning by a TFL Revenue Inspector at Oxford Circus.

I told a series of lies as I was extremely stressed (including saying my spouse has put the card in my wallet and they work around the area-the spouse does not work), and was also running really late for a meeting.

 

The inspector noted down my details and displayed the caution (prior to asking actual questions).

I mentioned that I would like to answer the questions however I am running late for my meeting, which was true.

 

I also mentioned to the inspector that I was really stressed and I have not faced such a situation in my life before and that my career will be over if I receive a criminal conviction.

 

He mentioned that I will receive a court summons and that I should be honest in any response I provide.

He also mentioned that in very rare circumstances an out of court settlement may be considered in light of career impact.

I then thanked him for his advice and left.

 

I have been on my nerve's end since this encounter and the implications of a criminal conviction is unbearable to think about.

I will lose my job and my professional qualifications for sure.

 

As the sole earner in my household with no other sources of financial support, we will be destitute if I lose my job.

However, I am aware that I lied and any investigation will clearly show that.

I am hence very agitated that this will go against me.

 

Any advice will be most appreciated. 

 

Thank you.

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welcome aboard

you've found the right forum here

so know where to go and read a few like topics

that will be the very best way to get yourself upto speed 

and see that, its no something you need to really worry about if you approach this in the correct manner

and respond in the correct manner

 

the first thing you need to do is READ HERE the more you read the stronger we become.

 

await the letter they will send you

then scan it up to PDF and post it here when is comes

read UPLOAD

 

dx

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

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Good Evening dx,

 

I have received the attached letter from TFL. I am hoping to respond with the below:

 

"Dear Sir or Madam,

 

Thank you for your letter. 

 

I accept the offence and would like to take this opportunity to apologise profusely for my actions in this occasion. I have pride in my integrity and honesty and I feel extremely ashamed of my very poor judgement. As the sole income earner for my family, where my spouse has been unemployed for several years due to their ongoing mental and physical health issues, a criminal record on my part would push us towards financial destitution as my employment relies upon a clean criminal record. We have no other family in the UK apart from each other, and my spouse is wholly reliant on me for their financial wellbeing. I will not be able to secure suitable employment in the future with a criminal record.

 

Moreover, my right of abode in the UK also relies on a clean criminal record. A criminal conviction will end my right to stay in the UK and I will have to leave my spouse, a prospect that is unbearable to contemplate for me.

 

A criminal conviction will also prevent me from travelling to Canada, where my only sibling resides and I visit them frequently. 

 

I am a keen volunteer where I participate in local community events and have recently signed up to mentor youth in my local area. A criminal conviction will not allow me to start this activity that I was hoping to engage in to give back to the society I live in.

 

I have no previous convictions and have lived as a productive member of society in the UK so far. 

 

A criminal conviction will have devastating consequences for my family life, financial circumstances, current career, reputation, and future career prospects as well.

 

I have had a particularly stressful week at the time this event occurred. I was very sleep deprived on the day as I had to show up to work extremely early in the morning (7:50am). When stopped by the revenue inspector, in my complete stupidity and panic I realised I was carrying my spouse's Oyster card. 

 

I made a very bad choice that has kept me awake and tearful for the last two days. I deeply regret this event and I am shameful for what I have done. 

 

I would be grateful for the opportunity to make immediate payment of any incurred costs and necessary recompense for the financial aspects that my actions have caused. I have already purchased an annual travel card so as to ensure I will not make a mistake like this again.

 

Thank you for taking the time to consider my letter and I sincerely hope to rely on your leniency in this matter."

 

I have tried my best to portray my thoughts in the above but any feedback/comments will be much appreciated.

 

 

TFL Letter_Redacted.pdf

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just to clarify this was an honest mistake and a total one off, you have never used the card before?

 

dx

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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hi dx,

 

I have used the card before ☹️

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how many times in this 'chain' please

in other words 

if they were to look at the history [which they can]

would they see a daily pattern of use to/from work that they could also pin on YOU>

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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yes they would see a regular pattern to/from work that they could pin on me.

 

in my defence, I can say that as my spouse is unemployed, we are extremely financially strained however I have already purchased an annual travel card so as not to repeat this offence.

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opps so how many days have you been using it for?

 

dx

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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not sure I am comfortable answering that.... may I know why you enquire?

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comfortable?

you came here for help did you not?

there are topics here with hundreds of uses and we are anon anyway

 

yes its very relevant as effectively you are lying in your begging letter above.

on the day of you getting caught using it you were sleep deprived, so what about every other day for the previous days/weeks/months you used it?

see doesn't cut the mustard that excuse does it?


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Posted (edited)

It fits perfectly : they were so sleep deprived they forgot all the other times they’d used it!.

 

What I’m not sure about is at what point ([for someone who clearly has been offending repeatedly!] having heard all the reasons for non-prosecution: loss of job, sole income for family, UK residence visa status, effect on visa for USA or Canada or [wherever]), the letter crosses from

”hey, that’s a reason not to prosecute” into “hey, with so many reasons why they shouldn’t risk fare dodging, yet they chose to anyway, why do they think they deserve more leniency” ?

Don't over-egg the pudding.

Edited by BazzaS

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Hi.

 

I think your letter repeats itself a bit over the effect on your life, you don't want it to be too long. And I might leave out the part about frequent trips to Canada - if you can afford that, you should be able to pay your fares.

 

HB


Illegitimi non carborundum

 

 

 

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Thank you dx100 and BazzaS for your constructive criticisms. I would request you both to not to jump to any conclusions about my actions. 

 

Honeybee- thank you, I will bear that in mind. 

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so what position are we batting from please?

we cant advise the best way to word the letter without knowing the truth .

 

there have been cases whereby multiple use even in the 100's has resulted in an OCC before or on the day

 

 

what you need to be wary of is, as with another case recently, the statement for the court from TfL stated a number of uses, and the pleading letter simply referred to 'one', the time they got caught, and now they are up the creek because they didn't come clean at the start.

 

dx

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Thanks dx,

 

In a multiple usage context, your advice as to how to word the letter to reflect that will be sincerely appreciated.

 

 

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We normally suggest that you have a read around our transport forum for similar cases or do a custom search for defences. Then post up what you're thinking of sending and we'll help you to refine it.

 

HB


Illegitimi non carborundum

 

 

 

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full circle again

how many days / times did you use the card..simple question - simple answer, stop playing secret squirrel ..its not helping us to help you.


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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hi dx,

 

I have been using it for the last 3 months on working days. so yes there will be a regular pattern.

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thank you

so that roughly equates to about 70 uses 

 

there was a guy the other month that got OOC on 87 uses so all hope is not lost.

 

it this bit that needs work.

 

I have had a particularly stressful week at the time this event occurred. I was very sleep deprived on the day as I had to show up to work extremely early in the morning (7:50am). When stopped by the revenue inspector, in my complete stupidity and panic I realised I was carrying my spouse's Oyster card

 

I would also make whatever you write above the first thing you say after the short apology etc

 

grovel deeper after this but what you have in the rest of the letter needs to be shortened p'haps by not repeating the same things

have a go. we'll help .


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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thank you dx.

 

The other question I had was:

 

Should I

 

a) Respond to the email address mentioned on the letter instead of posting my response

b) Get a solicitor to write it on my behalf and post it on their letter headed paper

c) Post the letter on my own 

 

 

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You don't need a lawyer. 

 

HB


Illegitimi non carborundum

 

 

 

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no

no

what do you mean..on your own?

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Thank you honeybee and dx100uk.

 

When I said post the letter on my own I meant to send it with supporting evidence and the letter via Royal Mail.

 

Also, how would I go about proving that I lose my job if I get a criminal conviction? HR won't give me a letter to say so and I am reluctant to share internal guidances.

 

Also, how would I address the multiple offences issue in my letter?

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5 minutes ago, act0145 said:

Also, how would I address the multiple offences issue in my letter?

 

We don't recommend lying to them, but on the other hand you don't need to tell them anything they don't already know, if that helps.

 

HB


Illegitimi non carborundum

 

 

 

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When stopped by the revenue inspector, in my complete stupidity and panic I realised I was carrying my spouse's Oyster card

 

the last bit you should not say

so simply end that with ...

 

and I panicked.

 

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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