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    • The dealer is MK autos ltd in Milton Keynes.   We know the car was serviced by bmw once, as we called to ask but about 2 years ago.  The car was brought for £10,995 but with finance cost total will be £22,000.. Eye watering amount but again we was pushed into a corner. I needed a car my mum has terminal lung cancer and I do all the hospital appointments. We thought that we would be safe for a while at least.   Again I forgot to mention that although the car had a "service" the rear brakes went and were replaced on the 15th June 2019..   We have paid so far in total £2260 in 6 months.   I am prepared to fight this!!  
    • What is the name of the dealer please? I'm afraid that you seem to have managed to miss certain important landmarks. If a defect occurs within the first 30 days then you are entitled to a refund or a replacement at your option. Unfortunately you didn't assert this short-term right to reject and so you have lost the opportunity. After that, if a defect occurs within the first six months then you have the right to insist upon a repair and if the repair fails then you are entitled to a refund or a replacement at your option. Unfortunately you haven't taken advantage of this. The dealer has claimed that a warranty has expired. It has nothing to do with warranties and in fact warranties tend to be extremely misleading because they tend to lull you into a sense that you have no other rights. This is not true. Under the Consumer Rights Act you are entitled to have a vehicle which is of satisfactory quality – given the price, age, and other relevant factors – and that it remains in a satisfactory condition for a reasonable period of time. On the basis of what you say it seems to me that the defects are serious enough to render the vehicle not of satisfactory quality. However, you are dealing with a dealer who is clearly unhelpful. I don't know why you haven't told us who he is – but you should do. You have taken out finance and although you reached out to the finance company at an early stage, they declined to get involved. They gave you a reason and it seems that you accepted this reason even though you don't seem to understand that the finance company has no friend of yours. Your interests are in conflict with theirs. Under section 75 of the consumer credit act, the finance company is liable to exactly the same extent as the dealer is. The chances are that you may have to take one or other of them to court. You certainly need to be prepared to do so and be prepared to threaten it in the hope that someone will put their hands up – but if they don't then you will go ahead with your threat. Don't bluff. You haven't told us how much you have paid for the vehicle. Also, have you sought an independent quotation for the repair work? On the basis that the dealer is probably going to remain uncooperative then you are probably looking at several months before this is sorted out. The way to deal with it will be to be extremely assertive and aggressive and we will help you if you have the will to do it.  
    • Quick update since it's been 4 months now - they never responded to the letter I sent and the case got passed onto Zinc. They try to phone/text me probably once or twice a week, I have never responded though. Blocking the number doesn't help, seems like they have an endless supply of disposable numbers which is a bit annoying, but whatever 😑. They also send me the occasional email reminding them that I "owe" them money too. I've never received any physical letters.   That's pretty much it. For anyone who came across this post because they're in a similar situation to the one I was, there is absolutely nothing to worry about. Just ignore them. These people are powerless. They'll try to contact you endlessly and it's a tiny bit annoying, but eventually they'll bugger off. Nobody will show up at your door. Your credit score won't be affected. Their whole business is based around trying to intimidate vulnerable people into paying money that they don't owe.
    • It depends from a lot of factors: 1. Is the timing chain a serviceable item, even by visual inspection? 2. At around 50k miles i would expect the manufacturer to step in for a snapped chain. IMO they shouldn't break on an almost new engine. 3. Was the car sold as fsh? From main dealer, vat registered garage or backstreet/tesco car park mechanic? 4. Did the chain break inside the 6 months?
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thedryad

Voluntary Organisation - Subject access request

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Hello, 

I couldn't find the right forum for this - so please feel free to move it.

 

I want to send a SAR to a voluntary organisation that I volunteered for for over 6 years.

Recently they changed their policies and have been making things very difficult for me and I've decided to leave.

But I want to know what information they hold on me.

 

Do I send them the SAR by Bankfodder that is in the debt forums?

Can I e-mail it instead of sending by post (do I have to sign it?).

 

 

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You could certainly send a copy by email – but of course they are entitled to verify your identity. It might be easier and more straightforward simply to send the request in writing, signed with your usual signature which presumably they are familiar with.


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Thank you - it would be an e-mail sent through the official organisation's e-mail system that only members have access to, and they have been liasing with me via e-mail recently. Are they entitled to request I sign the SAR? As I would prefer not to sign anything. 

 

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Hi, I received this reply today to my dated, signed SAR. I also sent a PDF of the SAR to the people manager via e-mail using the internal e-mail system, and it's been acknowledged so they know it's from me. They are clearly messing me around. 

 

"Dear ****

 

RE: Subject Access Request

 

Thank you for your letter dated 15 May 2019, regarding your request for data, which we received on 20 May 2019. 

 

As you will be aware the timescale to process GDPR (Data Protection Act 2018) Subject Access Requests is one calendar month from the day after which we receive a request. Any personal data that we may hold on you will be sent to you within the permitted time frame. However, to note that before we release any data that we may hold we will need to confirm your identity to ensure that you are entitled to receive the data. 

 

If you have any further questions or comments relating to this matter, please contact us on *email address*. 

 

Yours sincerely, 

*scanned signature*

Name

People manager

Organisation

 

 

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I’m still not sure if this is in the correct forum but if it’s nitvcab it please be moved to the correct forum? Thank you.

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Hi.

 

What is nitvcab please?

 

If you like, we can move your thread to the data protection forum.

 

HB


Illegitimi non carborundum

 

 

 

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I suppose that there is a typo which means "not can".

If you really want to make a point then if you think that they have got enough information to identify you then you could challenge them in court but that will take time.

If you want to make things quick then you could simply send them the information they want.

It would help if you tell us which organisation you are dealing with

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Posted (edited)

Thanks yes you’re right. 

It was a typo.

I’d rather not type it as it could be traced by them. It’s a first a i -d organisation. 

 

I’m confused about their wording. “However, to note that before we release any data that we may hold we will need to confirm your identity to ensure that you are entitled to receive the data. 

 

If you have any further questions or comments relating to this matter......”

THEY DO NOT STATE HOW THEY INTEND TO CONFIRM IDENTITY or what will happy next.

Edited by thedryad

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From what I've read, it isn't unusual to ask for proof of ID, but I can see you need more information from them about confirming that.

 

Is it possible to ask them how to prove your ID?

 

HB

 

 


Illegitimi non carborundum

 

 

 

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do you not still have your ID card etc etc.

if its whom I think it is and you are thinking of switching 'sides' shall we say .....you are not alone!!

 

dx


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Hi

 

They have acknowledge receipt of your SAR so irrespective that they need to confirm ID the 30 days has started for them to comply with your SAR request.

 

As for the ID, I would simple do as you initially did to request this and ask for clarification as to what they require to confirm said ID.

 

Dear Data Controller

 

Reference: (if a ref given in their letter put here)

 

Further to your letter dated XX/XX/2019, I require further clarification exactly what information you require if you need to 'Confirm my Identity' as this information has not been provided in your letter.

 

Yours Sincerely

 

 

 

 

 

 


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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

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They have not fulfilled the SAR and we’ve heard nothing since they acknowledged it. What next? 

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Complained to the ICO and informed the data controller of this. This morning I had some of my data delivered but it wasn’t even half of what I should have received, for example my contract and letters I’ve sent them. It was all just emails relating to a recent matter! 

What next? 

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