Yes in effect I have been paying for my and my neighbours water usage for the last 11 years, this is due to the meter recording the water that has gone through it and the supply being a dual supply that serves out properties and my neighbours. My neighbour has informed me that they pay for their water monthly and this is based on the rateable value of their property.
To date i have paid 5404.18 and YW have told me the refund will be 1990.31 which is including an amount that i am currently in credit.
At the minute i think would like to continue using a meter rather than pay by an assessed charge. this is because if i were to simply divide the amounts i have paid by 2 (i know the water usage and meter reading may not strictly be 50/50) the figures that i arrive at is less than the assessed charges for each year.
I will try to speak to the neighbours on sunday and find out how much they pay and whether they would be willing to do a SAR as i am away overnight tomorrow.
thanks again for your help.
oerdering a recording device on sunday too
I've read the info from the link, nothing I wasn't aware of really. I wouldn't talk to a DCA anyway or anybody else over the phone for just about anything, hence the reason I refused to give them my details when they rang up. The only "conversation" I had was when they rang me and asked me to confirm my details, which I refused to do because it could have been anybody on the phone and as I said, I'd never heard of them anyway at that point. I asked them to contact me in writing, if they wished to pursue the matter, with "a copy of the Agreement" and the reply was that "there isn't one". At that point I said "we have nothing more to discuss then" and ended the call.
I'm still not happy about posting the entire details online but I'll take a look at some of the other threads to see if there's anything relative.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!