As a business, you are responsible for delivery – meaning safe delivery in satisfactory condition of the goods which are ordered online. On the other hand it seems to me that there is an implied term that the customer will make reasonable provision to be available or to facilitate the delivery.
If the notifications et cetera have been properly made then I would have thought that you would be in the clear. In case you haven't already then for future reference I would make it clear on your online store that this is what you expect from customers and that by continuing with the purchase, this is what they agree to. I don't think it will change very much but it will be evidence that the customer was put on notice and knew the risk
We sell flowers online
We have a customer who despite many notifications of attempted delivery and then taking to the post office for collection have failed to collect their goods and allowed them to die.
We know the law states that perishables are not cancellable or returnable
But what if the customer doesn't bother to collect
Are we still obliged to refund
If not can you show me where in law it states this
Block the number and avoid all communication with Harlands/CRS/Zinc in future (whether it be written, email, text or phone call). It's not urgent - they're just trying to scare you into paying money that you do not owe. They have no legal grounds, especially since you're a minor.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!