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    • Their Order is somewhat confusing...yes you get your set a side and they will not object.   No defence has ever been submitted so it can't stand.(unless you submitted a defence with your application ?) They then state Directions Questionnaires be issued (goes to allocation) and then the next paragraph states the claim is stayed.   Anyway the " Schedule  " is irrelevant it's the " ordered by consent " part that matters.....claim is stayed.     Typical Robbers Way     Andy    
    • Yes thanks both  Have been on the phone to a UC call centre today  to help someone in my Council ward, they said that there is NO paper based system, but if someone is blind or has a vulnerability that makes it difficult to access  then what TomTom has linked to is a way to do it.  That mythbuster link is very useful indeed. DWP are known for pushing easy options  (for them) but will help at a Jobcentre if no other way.
    • UKDomains that's a great shout, I'll open a support ticket on LBC & hopefully they can provide that information.   I've just spent 2 hours in branch, it turns out the fraud dept. never received the proof of entitlement that the branch scanned & emailed to 2 separate email addresses given. That has led to the 3 chargeback amounts, & once again the girl on the other end of the phone had "no idea" about the £685.16, & said "it must be a calculation" well that's good & vague. I have the name of the person in branch I've been dealing with (who has been great btw, & has suffered through this this with me).   Also, by sheer coincidence, she was dealing with the very same rude woman in the fraud dept. who refused to give me her name the other day, but did provide it to the lady in Branch. So now I have that in full, & her employee ID.    I did query with the woman in branch, why TSB aren't backing a customer who has proven beyond any doubt that the transaction was legitimate. Her response? "I got the strong impression when I called the Fraud  dept. on Monday, that we've already reversed the funds to Monzo Bank, this is why they want you to pay the money back into your account."   Well how stupid is that, based on what can only have been a verbal claim by Monzo's customer, this has led to TSB saying "here you go".  & then asking me to kindly underwrite their own stupidity.   I have also just received this by email:   Hi Gavin   Thank you for your note and for contacting me about the difficulties you’ve encountered with TSB.     I have passed your note on to my Head of Customer Service and asked her to ensure that either she, or one of her team, contact you as soon as possible.     Thank you once again for contacting me.     Kind regards     Debbie    Debbie Crosbie CEO, TSB         
    • Many thanks for this alternative advice tomtom   Andy
    • You can do it now. I have saved evidence that it was their mistake, so even if the letters arrive it won't come to nothing
  • Our picks

    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
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      • 0 replies

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Hi guys 

My brother got arrested and remanded and I have been dragged into sorting his stuff out 

The letting agent has been round to the HMO and taken everything out first they said the room had been burgled 

They said the burglary had been discovered when the maintenance man had gone round to change the lock yet they were the only people to have a key 

When pushed they admitted they had taken all the property and put it in storage so they could re let the room but they still insist all the electrical stuff had been stolen and they had reported it to police they then called police to have me removed from the letting agents 

The police told me no burglary had been reported the letting agent  then said they didnt report it as they couldnt get through to them 

They had my phone number but didnt ring they then said they had lost it but he had written it in his diary 

Where does my brother stand as the TV was mine which I lent him and his xbox ps4 ect has all gone missing 

 

The pic is of the lock that was on the door 

 

Screenshot_20190514-154729_Video Player.jpg

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you sue the letting agent for the lost items. They admitted thy have the reat in storage and cant prove a burglary so it is for them to make good

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Posted (edited)

mmfhater

Did your Brother give permission to letting agent to clear his room out ?

 

If No, Illegal eviction spring to mind.

 

https://england.shelter.org.uk/housing_advice/eviction/eviction_if_you_are_sent_to_prison

 

Just because someone been remanded or sentence to a term of imprisonment, the tenancy still carry's on.

 

Brother could be released next week or when ever, where he going to live ?

 

Courts and in the end bailiffs end a tenancy and not a Letting agent or LL.

 

Sounds like someone helped themselves to brother belonging.

 

Brother could sue for illegal eviction.

 

https://www.legislation.gov.uk/ukpga/1988/50/section/27

 

Damages for missing belonging

 

tort interference of goods act 1977 https://www.legislation.gov.uk/ukpga/1977/32

 

IMHO

 

Edited by 45002

Just say No to 0870 and 0845 Numbers,Use

http://www.saynoto0870.com/search.php

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Take this rogue estate agent to the cleaners, they deserve it.

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Who is the Estate Agent?

 

I would also report this to the Local Council as the HMO needs to be registered and inform them of Estate Agents Actions at the same time checking they are actually registered as an HMO.

 

If not already done so I would also report the missing items as stolen to the Police.

 

 


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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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Thanks for the replies

The letting agent is Quinn and co owned by Martin Quinn 

 

A report has been made to the police and I'm now waiting for them to contact me 

I am also in contact with the council for the illegal eviction and I've looked at the list of HMOs and it doesn't seem to appear on it so I've asked the council and they are looking in to it 

 

I went in the letting agents  yesterday and video recorded everything and he admits that he cleared it out so he can rent it out as its losing money and one min he saying everything got stolen the  he admits it's in storage but still insists the electrical goods have been stolen but they did not inform me or the police 

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Posted (edited)

Do you know the who the owner is of the property is ?

 

If you do contact them and tell them what letting agent have been up to

 

If you don't know, try the land registry

 

https://www.gov.uk/search-property-information-land-registry

 

Only £3.00, click on Start know.

 

Good luck.

 

 

.

Edited by 45002
url

Just say No to 0870 and 0845 Numbers,Use

http://www.saynoto0870.com/search.php

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Hi

 

Something else to consider looking at the Estate Agents website (go to the very bottom of the webpage) you will see 2 logos of bodies they are registered with.

 

Residential Landlords Association (RLA): https://www.rla.org.uk/

RLA Code of Conduct: https://www.rla.org.uk/about/code-of-conduct.shtml

 

The Property Ombudsmanhttps://www.tpos.co.uk/

https://www.tpos.co.uk/consumers/can-i-complain-intro

 

You could consider making a complaint to the registered bodies


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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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Press for the police to charge someone at the estate agent for the theft.

They must know who entered the room to remove goods, so that's the first suspect as there was no break in.

Every other complaint will not have any major effect on these rogue.

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Posted (edited)

Omg you cant make this up 

This is an email Martin Quinn the owner of Quinn and co sent me 

Bear in mind I have a signed letter from my bro giving me permission to get his personal property but martin Quinn wont let me 

 

You can’t evict someone who isn’t there? I told you we will not deal with you or your family so you have no need or right to attend our office and if you do the police will be called and they have already been notified of your intended visit.

 

If you are unhappy with the way we are dealing with this I recommend you contact a solicitor.

 

Bear in mind that we are not dealing with this property anymore so your solicitor should contact the landlord.

 

Please do not contact me again, I will not respond as I have nothing further to say

Edited by mmfhater

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Apart that he stole your brother's property and you have authorisation to act on his behalf.

Don't answer, go to the police as many times as you need to, until you find an officer willing to do what they're supposed to do: prosecute criminals. 

Print out all the evidence you have and the theft act, so to show that they need to do something. 

Forget about solicitor,  this is not a civil matter.

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Complaint filed with RLA 

Solicitor is also writing to them and I'm going down this eve as he will call the police so once they are there I will push for him to be arrested for theft 

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Make sure you have someone videoing whatever happens there, or you could find yourself in trouble with "witnesses" against you.

I would personally stay outside and talk to them from the street.

That way you wouldn't even trespass.

Bring all records with you so when the fool calls the police you'll have something to show them rather than telling them your version of events.

Hopefully someone (not you) will be nicked.

Whatever they say, remain calm, even if they say bad things about your family.

Again, get someone to film them and you.

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9 minutes ago, king12345 said:

Make sure you have someone videoing whatever happens there, or you could find yourself in trouble with "witnesses" against you.

I would personally stay outside and talk to them from the street.

That way you wouldn't even trespass.

Bring all records with you so when the fool calls the police you'll have something to show them rather than telling them your version of events.

Hopefully someone (not you) will be nicked.

Whatever they say, remain calm, even if they say bad things about your family.

Again, get someone to film them and you.

I always film when I'm there so there is no dispute  as I know the police would side with the rich letting agent 

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Better to have someone filming both parties, so they can't say you were provoking from behind the camera.

Also, if someone is close to you and they come forward, the camera held by you will not show who moved, so they can say you attacked them first.

Seen this many times with employees wearing body cameras.

Be careful.

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Update

Went to Quinn and co. to try and get the personal property back I didnt enter and martin Quinn called police 

 

Police wouldn't listen to me and backed him  and i was told if I go back il be arrested 

 

Called 101 and reported theft of property now waiting for police to contact me as I have him on video saying it's in storage but he is telling police it's all been stolen yet I have a witness that saw the contents of the  property being removed on the Monday daytime 

 

I have also informed the solicitor who is going to write to him about the property 

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Hi

 

I am sure the ICO may be interested in this as well as you have asked for relevant documentation with the full authority of said person in writing and they have basically refused.

 

Just a daft question when you asked for this information did you enclose a copy of said letter of authority so there was no question you could act on there behalf?

 

Anyway there ICO Registration Number is: ZA248972

ICO Link: https://ico.org.uk/ESDWebPages/Entry/ZA248972

 

If 30 Calendar Days have passed since they acknowledge your request for said information and they have refused complaint to the ICO: https://ico.org.uk/make-a-complaint/

 

Please Do Not go near there offices as you have found out from your last post this lot are playing hard ball.

 

Anything you do you put it in writing only, ensuring to keep a copy and get proof of posting, keep a good paper trail.

 

 


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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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7 hours ago, stu007 said:

Hi

 

I am sure the ICO may be interested in this as well as you have asked for relevant documentation with the full authority of said person in writing and they have basically refused.

 

Just a daft question when you asked for this information did you enclose a copy of said letter of authority so there was no question you could act on there behalf?

 

Anyway there ICO Registration Number is: ZA248972

ICO Link: https://ico.org.uk/ESDWebPages/Entry/ZA248972

 

If 30 Calendar Days have passed since they acknowledge your request for said information and they have refused complaint to the ICO: https://ico.org.uk/make-a-complaint/

 

Please Do Not go near there offices as you have found out from your last post this lot are playing hard ball.

 

Anything you do you put it in writing only, ensuring to keep a copy and get proof of posting, keep a good paper trail.

 

 

I've got no intention of going to the office again  

 

I have Also spoke to the trade body who were very interested in the emails so they now have a copy of them 

As the police officer took there side and wouldn't listen or act I'm thinking of putting in a complaint about him 

I'm also ringing the council again to try and get them to take action against them 

I'm doing everything I can at the moment to have Quinn & co of bmouth 

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Yes, start getting everyone involved.

Expose them but be careful to be absolutely factual. 

Don't say "they stole my property " but explain that they entered and removed goods and when challenged they said things were stolen, no break in, no police report.

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The council have phoned him and he has said my brother can return and they have not evicted him so the council  are just taking his word for it 

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yopu must understand somehting about the policeman's actions, they didnt side with the "rich estate agent" they decided that  your action was likely to cause a breach of the peace so asked you to leave to prevent that. Now the breach of the peace may have been Martin Quinn thumping you because you had upset him so there is a lesson to be learnt from this and it was hinted at but you missed it. You should have called the police first and told them why you were going to be there and ask them t be present to prevent a breach of the peace as you fear you may be assaulted because of his previous behaviour.  If they had someone available they would have turned up.

 

Now what you need to do is stop lashing out in all directions and focus on either getting a formal complaint of theft inverstigated or you take civl action  and sue for the value of the lost/stolen goods. Neither of these courses of action have anything to do with the council and if you want to try and get them interested in an unlawful eviction then you do that as a separate event

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I did go to police station before hand at approx 5pm and told them I was going there 

Not once did I go on to his property or raise my voice 

The PC was fine with me until he heard my surname and realised who my bro was 

 

I have spoke to a ds today about my bro and he is passing another message on to the OIC so hopefully I will be meeting him tonight when he starts duty to show him the videos I recorded 

 

When i told the ds about the letting agent saying everything got stolen he burst out laughing and said he had never heard of that and he has been in the job for nearly 20 years 

 

Like I said earlier the solicitor has emailed the LA and once they reply he will let me know 

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Solicitor has had a reply from letting agent and they are still saying everything has been stolen so I sent solicitor a bit of the video and I have been told to attend police station and show them the reply and video as 1 min he is saying it all got stolen

So hopefully they will listen now as the oic has not contacted me or replied  to me even thou I have said I have evidence of him lying and  a witness who saw them removing property and the la it seems has also lied on the police statement 

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