Hi GHL and welcome to CAG
You now have your own thread to use from here on ( to avoid hijacking someone else's thread where you first posted).
I assume there were 2 separate m/ships and not a joint m/ship, but please confirm.
I hope you've read other threads here which should help you understand how Harlands/CRS operate. They use every opportunity to make far more money from missed payments and penalty fees, than what they make from taking a percentage fee from ongoing monthly gym fees.
Yours was a rolling monthly m/ship so you only needed to give them notice to quit but there was no minimum 12 month term. Hence all you owe them is £19.99 each.
Write a letter to Harlands, each of you :-
1. Offering to pay the £19.99 for the notice period you failed to give
2. Offer valid for 14 days only.
3. Offer withdrawn if they fail to accept, or if they demand any higher amount.
Post a draft of your letter here first so we can check it.
Letter(s) should be sent from the PO and get a free Certificate of Posting from the PO Counter.
King I fully understand the mother was living there on her own and only one named on the tenancy agreement.
As for your comment that after informed of the passing in a few days they pack tenants belongings and store them and change the locks this I completely disagree with.
In my are the different HA (and there are many) in a scenario like this will:
Communicate with the executor/family member once informed of bereavement informing them of any succession rights, property to be handed back ( 28 days on being informed of above) if unable to must notify the HA to ask for an extension.
After the 28 days if no contact the HA will then follow its Abandonment Policy.
Once this is done and no contact off to court to claim property back only then will the enter the property unless in an emergency or legally required i.e. gas safety inspection even then may need to go to court for that to get access.
Just ignore demands from Harlands/CRS or Zinc or anyone else.
They may go on for months but, once they see you're ignoring all contact, they'll move on to weaker prey.
Keep us posted though ..........
only one Page...??
can you please not use a hosting site
put everything in one multipage pdf and attach it here by drop n drag in the bottom of every msg box .....choose files
though if there is an outstanding balance I cant see you getting anything anyway.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!