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    • Hi all,   Could any of the site team (or experienced site membes) give me any guidance on the above defence .   I need to have it in by Friday at latest, and was hoping to submit tomorrow to make sure that its lodged in good time   Many thanks in advance x 
    • Sorry but sounds like early days if CWD and lately IDR. Been dealing with this since 2009 and still going on as well as those crazy collection agency’s in Dubai also still emailing to this day.    I set up a special email account where I have everything from CWD, IDR and all others so it’s all in one place and the laws that have been broken.  Upon discussions also with R. Sterling at detained in Dubai its also been helpful.    Currently with the FO with my complaints against the attempted collection of debt in the UK when it has not been passed through the correct channels regardless of what is in the T&C.    Personally I would not pay any ting until as people know that debt has been passed through the correct manner of courts in the UAE or indeed purchased by a UK company which then I will be happy to defend given the laws here and whT I have available.    Make sure to ask for everything when the time come all statements, extra charges terms at the time of supposed signing etc !    Listen to the team also 
    • I'm sorry the CAB have given me some terrible advice in the past, and some others on here.  Please do as Andyorch says above. do not use Moriaty's forms.  Do not fill in ANY income and Expenditure for Moriarty. They have no more right ot demand that from you than I do.
    • Why are you considering Bankruptcy...they have not even issued a court claim yet ?    Its vital you use our forms provided in the link ...not the ones Moriaty have sent you.
    • Its already statute barred in my book...the Statute of limitations is quite clear...its just that the Judge in this recent case with PRA is trying to move the goal posts for his DCA chums by stating the period of limitation begins when the creditor issues a default notice and the 14 days have elapsed...that is what he classes as the cause of action...not the fact that creditor have failed to serve a DN in over  8 years..decides to serve one now which in effect makes the statute barred limitation period since last payment 14 years.   The Limitations states that the period of six years starts with no payment or acknowledgment within 6 years from when the cause of action accrues ...accrues being the operative word...the Act does not state accrues starts from the issuance of the defect notice, .....it as always been the cause of accrues from the last missed contractual payment...thats what determines the cause of action.   But the CCA1974 states that a creditor is not entitled to enforce an agreement until a valid default notice is served...so this Judge in his wisdom has tried to fuse the two acts together...which is obviously nonsense.. he has not allowed for creditors who serve the notice late or not at all.
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Hi all. My daughter signed up with supanet 18 months ago on a 2 year contract. Something I was horrified to hear because they are the only company I know that are promoting 2 year contracts!! It's obvious why though as they can't keep customers any other way.

 

Anyway, she is moving house and has taken my advise to cancel and just pay the fee but supanet have told her that the only way to pay is via a text message link that has been sent to her for something called go2pay.

 

Now me being the suspicious character I am I wanted her to pay by a traceable means. Neither I or anyone I know has ever heard of go2pay and I don't trust it or supanet for that matter. I've read plenty of horror stories about people being chased for fictitious unpaid bills with this company.

 

Anyone advise where she stands with this? Is she entitled to demand a different payment method?

 

Thanks

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Thanks for the links. I've already read 2 of them from ispreview. Quite frankly it's shocking that this company still exists.

 

That link about go2pay is quite worrying and further reinforces my opinion that my daughter should not use it.

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Can  payment not be made online or by phone ?

 

Are they charging an early exit fee for not completing the 2 years ?


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They have offered no alternative payment method, just this go2pay link.

 

They are charging an early termination charge and a cease fee.

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Does she have a online account and can payment be made through the portal ?

 

https://myaccount.supanet.com/login

 

 

12.9 If notice is given to terminate the Contract before the end of any relevant Contract Minimum Period (except where notice is given by Supanet in accordance with condition 12.5 or 12.6 or by you in accordance with condition 12.3) then you are required to pay us compensation for ending your Contract early. The amount of compensation you must pay (referred to as an Early Termination Charge) will not be more than the Charges you would have paid for the Service(s) during the remainder of the Contract Minimum Period (assuming you would have used the Service(s) to the minimum extent contractually possible during this period) less any costs that we are able to save as a result of the early termination, including any cost savings made as a result of us not having to provide the Service(s). Full details of how this charge is calculated is in the Price List, which can be found at www.supanet.com/info. 12.10 You may, in addition to the Early Termination Charge, be required to pay a Cease Charge in respect of any broadband service, details of which are set out in the broadband Service Terms.

 

 

https://www.supanet.co.uk/documents/supanet-residential-terms-and-conditions.pdf


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TBH I'm not sure. I've told her to sign up here so she can jump in if needed. She will reply when she can.

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Hi I'm the daughter of sturose, as you can see there are no other payment options, just the option to resets the payment link 

20190513_153027.jpg

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Thanks Luna and Welcome to the Forum.

 

So it looks like your limited on payment options ....Im sure if you spoke customer services and requested an alternative payment option they wouldn't refuse your payment.

I take it this is for Broadband services at your current address and your happy to pay the penalty fee to exit early from the contract ?

 

Andy


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Hey @Andyorch

Thanks for helping. @Luna1992 has asked about alternative payment options, she initially requested a bill sent to her because obviously she now has no internet at home. They have refused this.

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We have already asked for other payment methods but they say that that is the only way they do things, we more than happy to pay the penalty fee to exit early just dont want to do it over this pay2go as it is not a reliable method 

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Mmmmmm wonder how their customers with no internet or mobile app go on with regards to payments ?

 

Have you got it in writing that they refused ?

 

Point 7.4 of their T&Cs....

 

7.4 You agree to pay the Charges by Direct Debit or by debit/credit card. For payments made other than by Direct Debit additional charges may apply. These charges are set out in our Price List.


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It was over telephone and whilst I was speaking in telephone my partner recorded all the conversation 

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1 minute ago, Andyorch said:

Mmmmmm wonder how their customers with no internet or mobile app go on with regards to payments ?

My thoughts exactly. I know most people have internet these days but it's a dangerous game to assume that everybody does!

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Point 7.4 of their T&Cs....

 

7.4 You agree to pay the Charges by Direct Debit or by debit/credit card. For payments made other than by Direct Debit additional charges may apply. These charges are set out in our Price List.


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1 minute ago, Andyorch said:

For payments made other than by Direct Debit additional charges may apply. These charges are set out in our Price List.

Isn't this just stating that they can accept other payment methods though but there may be additional charges?

 

We're not concerned with paying via debit card, just the method they are use to collect and process the payment with no alternative options

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I appreciate that I was just making the point as per their T&Cs and no mention of go2pay...so it must be possible

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Maybe we should contact them again and point out their own T&Cs!

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update on the whole supanet saga,

we have been emailing back and forth to attempt to resolve this situation and find a suitable payment method

 

this weekend I found that supanet had just taken a larger sum of money from my daughters bank account, even though the direct debit had been cancelled.

 

I advised her to go to the bank and request the money is returned to her under the direct debit guarantee as the amount was disputed and they had taken £197.98 instead of £162.50.

 

The bank have informed her that it wasn't taken by direct debit, it was a card transaction from a card that was used for a one off payment some time ago!!!

 

The bank have given her a number to ring to resolve this. I

have told her to report the transaction as fraudulent as supanet have clearly held card details without authorization and used them!

 

I am assuming the next logical step would be a complaint to ombudsman services and to report supanet for fraudulently charging a card without authorization.

 

Thoughts?

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CCP ...continuous card payments.....did you cancel this ?

 

https://www.fca.org.uk/news/news-stories/continuous-payment-authorities-it-your-right-cancel


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Thanks for replying, it wasn't a continuous card payment it was a one off as all bills were paid via direct debit.

 

There was never an agreement for continuous card payments to be set up so supanet should not have had any authority to take an additional card payment.

 

My daughter has just messaged me saying that the card payment is going to be reversed by the bank and they'll have the payment back by tomorrow by 6pm. They have also been advised to take the matter to the ombudsman and make a complaint to trading standards.

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So I've just tried to complain via the ombudsman service but apparently we either need a deadlock letter which supanet have already tried to suggest they do not issue, or it needs to be 8 weeks from the original complaint and it's only been 3.

 

Looks like I can't escalate the complaint yet but I am sure trading standards will be happy to hear about supanets abuse and misuse of debit card details.

 

I used to enjoy this complaining lark, I'm starting to get that buzz all over again!!😂

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supanet has failed to mitigate the debt and as they have refused other payment methods then the debt is no longer due.

This means your daughter should be in no hurry to settle this as they are starting from a position where nothing is owed to them, thanks to their own T&C's ( and consumer law)

The fact they refuse to send a deadlock letter whislt also refusing to engage will go against them. She might want to inform the Ombudsman (and OFCOM)of this refusal to engage

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OK thanks for that information. I am not up to date with consumer laws as many things seem to change rapidly these days but that is certainly good news.

Based on that though surely them helping themselves to money from a bank card they have no rights to use is just plain theft and fraud??

 

Hopefully TS will shed more light on this when they speak to them.

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