Sorry the require is they really do require them here.
It's ré cognative assessments and a full educational profile is necessary. It's making the whole process extremely difficult and he will have to go through numerous more assessments than he should if we have the documentation
why would they be interested in the fact that you are owwed some money by the shop but didnt wait to collect it.
This is the nub of it, you havent done anything wrong and leaving without sorting out the refund has only put you out of pocket
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!