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00765

europcar rental damage fee

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I hired a car from Europcar a few weeks ago for the first time.

At the time of hiring the car no one from Europcar checked the car for any prior damage.

 

Upon returning the car, I was told that there was a slight rip in one of the tyres.

I have since been sent a bill of £165 for the  tyre damage,  £125 for the tyre & £40 for damage administration.

 

My queries are

1. Can I contest the damage itself, as its size was such that I would not have seen  the rip even  if I'd checked over the car at the start of the rental

 

2. Did  Europcar not have a responsibility to have a Europcar rep examine the car with me, for any damage, before allowing me the customer, to drive off with the car

 

3. Can I contest the Administration fee

 

4. Can I contest the tyre fee

 

Thanks

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I think you are going to have a lot of difficulty – but you certainly can challenge it – but I think that you will probably end up having to make a county court claim and possibly with only a 70% chance of success which is not the kind of odds that make me feel comfortable on a claim of this size.

On the other hand, maybe Europcar as well wouldn't feel comfortable and they might simply pay you out rather than go to the expense of defending.

Are you saying that the damage didn't exist or simply that it was so small that on your own inspection you wouldn't have seen it?

I'm afraid that with all car hire, you should photograph or carefully video all around the vehicle – including the top of it – before you take control of it. I suppose Europcar will say that the vehicle was checked earlier on and so they didn't need to check it again.
When I rent vehicles from Europcar or any other car rental company, I'm meticulous about checking and I make sure that I bring the rep out and point out any damage.

You could challenge the extent of the cost of the tyre and also the administration fee. They certainly seem a little bit excessive – but once again you will probably be looking at a county court claim in order to make them cave in.

 


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Posted (edited)

Re: amout of claim, how do they calculate "£165 for the  tyre damage,  £125 for the tyre" if it was only one tyre? Either the rip was repairable, or it wasn't and the tyre needed replacing. Their bill to you appears to charge for both.

 

Sorry, just realised I'm misreading your post.

 

The £165 and the £125 aren't separate amounts.

 

It's £125 to replace tyre + £40 Europcar's admin fee = £165.

Yes?

Edited by Ethel Street

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Thanks everyone, very helpful comments. I have sent an email to Europcar. I'll let you all know how it goes. Thanks again

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Thank you fir all the helpful comments.

 

below is Europcar’s  response to my challenge re both the sustained danage & excessive fee.

 

The response makes no comment re the excessive fee

 

’Dear Sir 

 

Thank you for your email regarding the damage to your rental vehicle.

Please accept my apology for the delay in our response.

 

I have looked into your claims and now write with our conclusion.

 

I have checked the full vehicle history prior to your hire and our records show this was not existing damage.

We have a signed rental agreement accepting the condition of the vehicle at the start of the hire and you, the driver have a responsibility to check the vehicle when signing that you are accepting the condition of the vehicle. 

 

If the damage was present on the vehicle at checkout then a representative of Europcar should have been made aware of this to enable them to update our records accordingly. 

 

Europcar also have a 24 hour grace period in place for the driver to call in and report any additional damage found that is not noted on the delivery paperwork and I have checked our records and on this occasion none was reported

 

Whilst I appreciate this is not the resolution you were hoping for I have to advise at present, having viewed the evidence presented to this department by both yourself and the rental station, these charges will be maintained’

 

 

Would it be worth approaching the ombudsman re the excessive tyre & admin fees?

 

Thanks

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so where are the photos from before you hired it??

nice try eurocars….


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do they have any debit or credit card details?

how did you pay the rental?

 

dx

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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No they do not have my card details. I paid by American Express

 

There are no pre hire photos

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then they are stuffed

prove the damage was not already done

they cant..


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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@00765 what was the outcome?

 

I have received a similar letter from Europcar with regards to a vehicle we recently had as a courtesy car while our car was being repaired

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might be best to create your own topic

hit create in the top red banner


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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