HSBC ignoring fraud?

[Mwynci]

Afternoon, 

 

i found out this morning a family member has used my 90 year old grandparents account for their online gambling and cash withdrawals.  

 

They have admitted it, there is the potential of some of the cash coming back, but we’ll probably never hear from them again 

 

my grandparent doesn’t want to prosecute, so HSBC’s have said they won’t look to reimburse

- I get that bit. Authority was given for 2 transactions. 

 

this is my question though,

this account has been there for 40 years with little movement in the last 10 other than £400 going in £100 going out in dd’s and a cash withdrawal say every 2 years.  

 

All this activity has taken place in a month with a sum of about £10k being involved.

 

is it reasonable to have expected hsbc to have acted upon this a lot sooner

(it was only acted upon when a phone call was made when the statement was received) 

 

i think so, my duty of care compliance head says so, but I’ve never been involved in banking and am unaware of their reasonable duties.

 

thanks in advance.

[BankFodder]

You haven't told us how the account was accessed and the money was withdrawn. That would help.

 

[dx100uk]

yes I would have expected any other bank to alert to this yes.

but HSBC, not a chance as they fund 99% of the online gambling around the world .

and they'd be cutting their own fingers off.

 

dx

 

[Mwynci]

simple case that card details were given for a one of online purchase.

 

Regarding the telephone banking I’m assuming they had enough security to get through.  

 

I’m not saying they should not have got through in the first place,  just when it was clear there were repeated transactions (at least a hundred) which were totally abnormal in relation to the history and profile of the account alarm bells should be ringing.

 

Had the family member got away and intercepted the statements as planned the account within a couple more weeks would probably be cleared out of £20k.

[dx100uk]

how can a relative make out to be an 82yrs old on telephone banking?

 

[Mwynci]

I’m not sure if they ever got through to a real person, it’s all dial options.