Jump to content

  • Tweets

  • Posts

    • Oh I didn’t know that. Any idea what those thresholds are?
    • Lex Autolease have advised me that I do have the 14 day cooling off period. It's in their business contract t&c's.    I would like to cancel the finance part of it before the period is over but they won't let me and Lex are saying that I can't do it direct as they don't have paperwork yet.     
    • Yes Jase a default can be registered for current accounts that attract an overdraft...although the default would have placed by HSBC not Intrum Finance.There name would have been added when HSBC assigned the debt to them.   Andy
    • Hi,   Not sure if this is the right part of the forum to ask this but I have a default on my credit report for an old HSBC current account dating back to 2015.  The default has been placed by Intrum Finance.   My question is that I thought a default is usually for something where a credit agreement existed?  Can they list a default for a current account where there was no agreement in place?   Thanks in advance,
    • and don't waste money on recorded delivery!! 2nd class stamp is good enough.   if you wish to do a budget sheet that's upto you but never fill out theirs.   and again if you want to send creditors that, its upto you but you do not have to give them any of your pers financial info NONE of their business esp a DCA!! only a judge can demand that info.    
  • Our picks

    • Future Comms is a Big Con. How to get out of it. Read more at https://www.consumeractiongroup.co.uk/topic/417058-future-comms-is-a-big-con-how-to-get-out-of-it/
        • Like
      • 4 replies
    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 5 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies

Scs faulty carpet

Recommended Posts

Hi everyone,


 I am desperately in need of some advice, and hope to find someone on here that has been though something similar.


We purchased carpet from our local scs store for six rooms plus a landing. Due to some issues with a new staircase we had to have the fitting in two stages, and the landing was done several weeks after the rest of the rooms. 


Within weeks we noticed the carpet in the doorway of our lounge and bedrooms was looking a bit matted. Once the new piece was laid you could really see the difference. (I’ve attached a few images, but the one with two next to one another is the landing and a bedroom). 


So I contacted scs and they sent one of their surveyors to assess the carpets. Within minutes he said it was due to us not wearing shoes, and that the oils from our feet had caused the carpet to become matted! My builders were here at the time and they were as shocked as I was to hear your feet could cause such damage in such a short space of time. The actually said they thought he was talking rubbish. So I investigated and found that feet can in fact damage carpet over time. However, we have never had an issue before and I wouldn’t expect it to happen so quickly, and if it was a possibility then surely you should be warned about it at time of purchase?


Anyway he left and said scs would be in touch, they eventually sent me a letter (attached) and now I just don’t know what else to do. They aren’t even saying the same as their surveyor...can anyone offer any advice please?? Thanks Lisa


Sorry should add, they no longer sell this carpet!


Share this post

Link to post
Share on other sites
Posted (edited)

is there truly a colour difference this great or is t just the pile being flattened that makes it look that bad?


what is several weeks? was the batch number on the second installation different to the first. I had a similarcolour and twist  carpet laid around 3 years ago and it is nowhere as bad as yours

the explanation doesnt ring true, most of the world doesnt wear shoes on carpeted floor so you would consider that the norm rather than the other way round.

Who is the carpet manufacturer? you might get a more sensible andswer from them regarding the correct fitting ( could be the nap runs differently so looks worse from a particular perspective)

this doesnt change the law and the ultimate responsibility for it being of merchantable quality lies with ScS

Edited by ericsbrother

Share this post

Link to post
Share on other sites

Hi ericsbrother,


Thanks for responding. The carpet is from the same batch, the landing was left here after the first fitting ready for when the stairs were sorted. The difference you see is due to flattening not a colour difference, I have many other pictures but had trouble adding them, I’ll try to put a couple more on. All but the landing was laid early December 2018 and we had builders still working here so we kept offcuts on top of our new carpet until Christmas when they left. By the end of January I’d noticed it looking bad. 


I don’t know who the manufacturer is, but I’ve posted this elsewhere and several others have a carpet that looks exactly the same but has a different name and they have the same issue, even have the same response from scs. I did wonder if they just change the name of it, since mine is no longer available... 

Carpet 2.pdf

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...