You would be entitled to recover any actual losses you had put them to. They would not be entitled to keep back more than that.
On a side note – probably unwelcome – I think it's a shame that people are buying animals in this way when there are so many very decent animals of all ages waiting in shelters/rescue homes
Hi All, hopefully someone can point me in the right direction!
my other half put a deposit on a dog plus a bit extra - £250 deposit plus another £200 to make it half the payment (£900 dog)
That evening we discussed the dog and agreed that actually its not the right time for us so the next morning she contacted the seller to say sorry and can she refund deposit. the dog hadnt yet had its jabs and was only 7 weeks old so not able to leave the seller yet.
Seller said no - she would refund the deposit amount of £250 but not the additional £200.
The receipt was not worded 'non refundable' and was just a hand written note.
Where do we stand with this?
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!