Start a formal complaint with the Council by writing to the Councils Head of Council Tax department. Provide all of the information and advise that if this cannot be resolved you will continue to the Local Government Ombudsman.
It may be that your are in the wrong here, but there is no point in you feeling unhappy and that you cannot resolve this. The Council are still responsible for your customer services and as you are unhappy with what has happened, then the way to register your complaint is by complaining to the Council.
Rossendales will just be chasing your unpaid Council Tax using a standard process. You did not come to any payment agreeement with them, as you simply sent them an email. So the fees will be due, as well as the unpaid tax. As you are not happy with the process, complain to the Council.
Here is one that can cause a great deal of chaos and harm. Digital data Flows between a No Deal UK and the EU https://www.ucl.ac.uk/european-institute/sites/european-institute/files/eu-uk_data_flows_brexit_and_no-deal.pdf
So there is Boris in Biarritz, still trying to tell all sides what they want to hear, including 'We can easily cope' with a no deal Brexit.
Moving one, there's an interesting article by Chris Patten in Project Syndicate.
Arh Borro - I knew you were a devil in disguise...
£52 k takes the piss a bit eh...
They are regulated by the FCA however from memory the Cost Cap DOESNT apply to them - Thats for HCSTC only where its unsecured. This is Secured Borrowing.
Why are they after your house? Tell me more?
I have managed to access my credit file online today..And It's still showing "Idem late payment" which was updated on 11/8/19...I made my final payment to them the following day Aug 12th.
So I am hoping to see it change status from the next update...Which is in two days time...
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!