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Carphone warehouse iphone on Vodafone - mystery £196 data use - and I didn't even use the phone!

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Hi all,

In 2011 I took out a mobile contract with vodafone.

It was a 24 month contract which I renewed every two years and got an upgrade etc.

In 2017 I renewed again and all was fine

 

recently the bills started to increase.

We don't get mobile reception where I live (within a 3 mile radius).

I used wifi for most of the time, very rarely did I use the internet apps on the phone using 3G when out.

I made sure that data roaming was switched off.

 

when my bills started to increase I queried it and was told that I'd exceeded my monthly data allowance.

The thing is I barely used the phone (iphone) when out.

 

Two weeks ago I got an email from vodafone to say that I had charged of £79 for data used!

I was shocked!

I switched my phone off and put it in a cupboard.

 

The next day, I got another e-mail from them to say that they would be restricting my services until I'd paid my bill because my data charges had reached £113!

in just one day I'd apparently used £24 of data when my phone wasn't even switched on!

 

I got in touch and they said that I must have used my phone and that I had to pay.

I said that I would not pay and that there was no way I could have used that much data, especially in such a  a short space of time.

I told them to cancel my services and disconnect my number, but they said that they can't do this untill I pay the bill - which had now gone up to £196!

I couldn't beleive it so I hung up.

I then took the sim card out of the phone and destroyed it.

 

I'm now worried because I have no way of paying this £196, and I don't want the charges to keep increasing but vodafone are not listening to me and just keep telling me that I need to pay it.

 

I don't beleive that I ever signed anything when I took out the contract with them.

I really don't know where I stand or what will happen next.

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send them an sar

check they've not trashed your credit file.

 

dx

 


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I don't really care about my credit score, it's shot to pieces anyway. I just don't want the charges to keep going on when I'm not even using the phone and can't afford to pay.

I've looked through the e-mails and have found the confirmation from carphone warehouse and the welcome e-mail from vodafone but no agreement and no payment schedule of any kind.

Can you please advise what I can do please as I know they're not regulated by the CCA1974. I know it will probably go to a DCA at some point so I can't request a CCA with them but I can dispute it, but on what grounds?

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cant do anything without know what they do or don't hold on you.

sar time.

 

at what point did you turn off roaming and/or disable mobile data.

as with most phones, there are apps that people simply install or allow to do this or that without reading on the screen what access you are giving it to the phones capabilities.

 

in doors you might well have defaulted it to wi-fi when in range but outdoors if you didn't turn off roaming and/or disable mobile data it could well have used those when you took it out before you shut it off and removed the sim later in time. and these are charges on that data use being outstanding.

 

 

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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I defaulted it to WiFi for indoors abc has it switched off when out unless I needed to use it.

 

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certain apps will seek out ways of connecting and then updating or sending useless location data so a bunker in Nevada but all of ths costs you money becasue you are not told they are doing this.

Finding out what has been connecting will be helpful as that will give you some bargaining power if it is a known problem and they didnt warn you as to what was eating your money

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I sent a SAR by email and haven’t had a reply or acknowledgment. I don’t have any means of printing a SAR to post them.

 

Every time I contact them they insist I have to very my identity by uploading ID such as driving licence and utility bill onto an online form. 

Not only is my name now different from what they hold (they said the only way they’d add my new name to my account was to go into a Vodafone store which is 50 miles away), but I don’t want to upload my personal documents online! 

 

Today I had an email from a company called Zinc group:

 

 

Dear Mrs. .......

We have been instructed by our client (Vodafone) to assist you in getting the outbound bar on calls on your phone lifted.

Please call us now on 01789 405 056 or make payment to the details below for this to happen: 

Sort Code: 40

Account No: 

Bank: HSBC

Failure to do so will result in:

1. Full disconnection and loss of your mobile number

2. Estimated termination fees of £41.72 being added to your account
3. Your account being passed to a debt collection agency where further fees will be added to your account increasing the overall balance to approximately £234.09

4. A default being registered on your credit file

You can call us on 01789 405 056 or email us at support@thezincgroup.com today, it’s not too late.

Image
I’m ignoring it as I already instructed Vodafone to disconnect my services and I also advised them that I am homeless and penniless, and that I have no means of paying.

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