Jump to content


  • Tweets

  • Posts

    • compensation is designed to put you back in a place where you started out so insurers will pay yu for a stolen watch if they cant actually replace the item with an exact same one. Now compensation is also given where recognition of a wrong is being offered so a company whose service has fallen below an acceptable level will usually send someone a gift in recognition of this. they cant be forced to offer money because you have made no loss they are responsible for so your expected eligibility doesnt have any grounding. If you had made a suggestion of what was a suitable gesture I'm sure they wouldnt have sent what they did but as the complaint was about an allergen then choccies or flowers would have been a no-no. i am sorry that things got complicated but their decision to let you decide how to distribute their largesse is commendable as well and i must say that a line has to be drawn under this somewhere.   You could ask for a discount code for your next purchase as you say you buy online as this is less in your face than asking for a voucher that may possibly be passed on in the same way that you can pass on their current offer.
    • Just to update everyone.   Witness statement, ROP letter and alleged credit agreement filed at court this morning.  I have also sent them the same which they will receive tomorrow morning.   There is nothing on my credit files, nor any searches.  The default dropped off my file a few months ago after 6 long years.  My file is completely clean now, and I'm hoping it stays that way.        
    • letters deemed to be delivered 2 days after posting so sols are just time wasting to keep the taximeter ticking over. all you need to do si send them a copy and say it was sent by 1st class post to such and such address ( reg office presumably)
    • It is the usual rubbish.   It is cunningly designed to frighten you because it uses some words designed to provoke an emotional response such as Bankruptcy, charging, Warrant etc.   If you read it carefully it can be summed up as follows:   1. You were wise enough not to engage with us before and we are a bit pissed about that.   2. Because we are pissed but can do nothing else we are trying to frighten you with all the things someone else COULD (but probably wouldn't) do with keywords. Only our client and his solicitor could if they had a case.   3. More keywords because we are still pissed you have not engaged with us.   4. We have advised our client (though we probably haven't) to refer to solicitors for legal action because 1). we have failed to scare or engage you and 2). we have no power to take legal action ourselves, only solicitors engaged by our clients could do that.   5. We want to help you (for which read we want to help ourselves) and please look at the list of other people who can help you because a). we may be legally obliged to refer you to third party help and b). some of those guys will advise you to engage with us rather than put us to strict proof.   This letter should be filed along with it's envelope.  No need to respond in any way or have any anxiety about this one.
    • you get the council involved then as the noise is nuisance. You will need to keep a diary but whislt you are on to the council you ask them to see if they cna inspect the property as you belive that the works being doen come under building control and possibly breaching the London Fire Acts ( or similar for most cities) hopefully tey will send someone round and then tell you if they are happy or not with what they have seen. That will help you decide how you want to play things
  • Our picks

    • Future Comms is a Big Con. How to get out of it. Read more at https://www.consumeractiongroup.co.uk/topic/417058-future-comms-is-a-big-con-how-to-get-out-of-it/
        • Like
      • 4 replies
    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 5 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
Disintegrate

Harlands Missed payment

Recommended Posts

I missed a payment of 12.79. for my gym membership.

The funds to make this payment became available at 18:00PM on the day it was due, so not even 12 hours after the missed payment.

 

It is my fault but I think it is slightly unfair to instantly charge the admin fee (£25).

I do not have the funds to cover this and if I were to pay as much as possible I would not be able to make it to work.

 

I have advised them via E-Mail that  can not make the late payment fee and that I will accept any action they may take.

I have read elsewhere however that the late payment fee isn't legally enforceable so can I not pay it and send them the original amount owed?

I have paid all other previous missed payment fees as a matter of principle however this time I simply can not.

Thanks.

Share this post


Link to post
Share on other sites

Simply tell them that you won't pay. Tell them that the fee does not represent any administrative losses that they may have suffered by your very slightly late payment.

Be aware of course that they may take this opportunity then to cancel your membership. If they do then you should refuse to pay anything further and tell them to take you to court if they want.

Make sure you do everything in writing and once you have made the situation clear to them, don't write to them any more. Come back here if you have any further problems.

Keep us updated as to whether or not they decide to cancel your membership.

  • Like 1

Share this post


Link to post
Share on other sites

you should never be blindly paying these unlawful admin fess

how many have you paid

i'd be trying to reclaim them all as they are unlawful under the FCA rules and harlands know this well.

 

 

  • Like 1

PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites
2 hours ago, BankFodder said:

Simply tell them that you won't pay. Tell them that the fee does not represent any administrative losses that they may have suffered by your very slightly late payment.

Be aware of course that they may take this opportunity then to cancel your membership. If they do then you should refuse to pay anything further and tell them to take you to court if they want.

Make sure you do everything in writing and once you have made the situation clear to them, don't write to them any more. Come back here if you have any further problems.

Keep us updated as to whether or not they decide to cancel your membership.

 

Thank you for the fast reply!

 

I have informed them that I will not be paying the admin fee in writing.

The only other issue is that I can't seem to make an X amount payment to them for the 12.79 owed.

 

I am unable to find the company on my internet banking to make the payment (https://gyazo.com/8b41d46f4038f306c2568cd8e21fcd0d) and their online "Payflex" system will only allow me to make the payment of the amount that they claim i owe (https://gyazo.com/f33764dd3a3120ca9722ec94e4aba509).

 

2 hours ago, dx100uk said:

you should never be blindly paying these unlawful admin fess

how many have you paid

i'd be trying to reclaim them all as they are unlawful under the FCA rules and harlands know this well.

 

 

Your reply is much appreciated, I paid 2 admin fees (Excluding this one) as i wasn't aware of the illegitimacy of their charges nor did I think to question it.

 

How would I go about claiming them back, directly via. communication with them or by contacting the FCA?

Share this post


Link to post
Share on other sites

It's probably too much hassle to claim the admin fees which you have already given to them. The FCA is certainly not the organisation – and in fact there is no organisation that regulates this industry.

The best you can do is threaten them and tell them that you will be paying their admin fee if they want to take you to court your counterclaim for the return of the fees that you have already paid because you now understand that they are excessive and unfair contrary to the Consumer Rights Act 2015.

The money which you are trying to pay – are you trying to pay to Harlands or to the gym? He should pay to the gym. Have nothing to do with the debt collectors


Share this post


Link to post
Share on other sites

Thank you.

The gym website only shows payments made by card and the "Manage my payments" option directs me to Harlands Payflex, which only allows me to pay the amount owed + admin fee. 

 

I have found the company that owns the gym

however I do not know how to make a payment directly to them.

 

The company and gym are not listed when trying to make a payment via internet banking and they do not have a separate website for the company itself rather than the gym.

Share this post


Link to post
Share on other sites

Send a cheque to Harland's. Make sure you take a copy and send it with a letter saying that this is what you are paying. If they refuse to pay it then that's up to them.


Share this post


Link to post
Share on other sites

if you dont want to continue with the gym then just ignore everything

but I think you like it there?

 

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites

Hi Dis,

 

1. Please tell us the name of the gym.

 

2. Do you definitely want to remain a member at the gym.

 

If the answer to 2. is YES, Harlands are not going to allow you to continue with the m/ship until you've paid all admin fees they say are due. It could be £25 or more than that by now.

 

I'd normally suggest one of my letters (offering to pay Harlands just the missed fee and no more) and, when they fail to accept, ignore  all further demands and pay them nothing.

 

But this course means you'd no longer have use of the gym.


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

It is Xercise4less,

I am still awaiting their response to my previous e-mail

however there are plenty of others gyms so I think regardless of their response I will do as you said and pay only what is owed and lose access to the gym.

 

Thanks!

Share this post


Link to post
Share on other sites

Hi Dis,

 

Cancel the DD mandate via your bank if you've not already done this. Harlands may try to use it again to collect monthly gym fees and/or their increasing admin fees - if they do this and the bank bounces the DD re lack of funds, the bank will charge you and you have no hope of avoiding the banks' fees.

 

Let us know if Harlands reply but don't send them anything back for now. If you do need to reply at all, you can tell them that you've cancelled the DD Mandate to avoid them using it to collect unlawful penalty fees.

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Hi Slick,

 

I have cancelled the DD and have not messaged them again since the first e-mail. They have not yet responded however when they do I'll drop an update on here. Thanks :)

Share this post


Link to post
Share on other sites

Hello,

 

They replied and advised the admin fee will remain on my account and that, once it has been paid, my membership will be live and that I will have full access into the facilities. I assume from the wording of this that no further action will be taken other than my loss of access to the gym? They also sent another document which just detailed methods of making the payment and that a further admin fee will be applied on the next payment date if the balance isn't settled.

Share this post


Link to post
Share on other sites

ignore


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites

As suggested above,  ignore further demands from Harlands/CRS for now.

 

They will continue to make demands and threats regardless of how you interpret the email from Harlands.

 

Keep us posted please ............. 😎


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...