Jump to content


Bouser

Parcel 2 Go / Hermes lost parcel ***Resolved***

Recommended Posts

Yep another one...

Anyone got any tips on getting a claim out of these guys. It's 3 months since i paid them for a service and i am still getting strung along over the claim.

Very hard to get anything sorted out via the online chat... i have wasted so much time on this.

Share this post


Link to post
Share on other sites

Hi and Welcome to CAG

 

Plenty here in this forum.....have a read of "resolved" threads

 

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

let them kniow you are taking the matter to the small claims procedure. They usually pay up when they get the claim form but sometime just stick it in a drawer and forget all about it until you try ad enforce the default judgement

Share this post


Link to post
Share on other sites

So i finally got them to pay out the insurance. Unfortunately the money bounced back into there account. I have proof from the bank that it bounced back but parcel2go will not check with the accounts team this is the response i keep getting:

 

profile_mask2.png
 

claims@parcel2go.com

Tue, May 14, 8:42 PM (11 hours ago)
 
 
cleardot.gif
cleardot.gif
to me
cleardot.gif
Ref: P2G57158715 

Attachments

Good Morning Bruce,

Thank you for your email.

We are yet to receive confirmation from accounts. If they confirm the payment bounce back we will be able to request a new payment.

As per terms and conditions, it is your responsibility to provide the correct account details into the boxes provided. Please note that we will not be liable for any incorrect details which are provided by you. For the avoidance of doubt, we will not be obliged to make any further payments to you in the event that you have provided incorrect account details. Furthermore, we are not obliged to reverse any payments we may make to incorrect accounts as a result of you providing incorrect details.

Should you wish to view our Terms and Conditions in full Bruce, I have provided a link below. 

https://www.parcel2go.com/content/about-terms.aspx

Sincere apologies for the inconvenience caused Bruce and if I can assist further please do let me know.

Kindest Regards
S Hernandez
 

Share this post


Link to post
Share on other sites

Rubbish! 

"For the avoidance of doubt, we will not be obliged to make any further payments to you in the event that you have provided incorrect account details."

 

how can they possibly think this???

One strike and out, sorry we owe you money, but because you missed a digit of your bank account number, we now owe you nothing. 

What's this? A bet from a gambling site?

Share this post


Link to post
Share on other sites

Yep they are jokers.

 

But with a bit of stalking on linkedin and some digging i managed to find the emails of the key people who head up customer service. Needless to say i was taken care of very quickly.

 

Can the admin please make this a sticky for anyone else dealing with parcel2go?

 

n.schofield@parcel2go.com

g.iveson@parcel2go.com

Stephen.benson@parcel2go.com

Share this post


Link to post
Share on other sites

get them to send you a cheque.

As for quoting their terms and conditions on  them owing you money- what rot.

Having the cheek to then refer to somehting you were not made aware of beforehand is reason to sue them again and they know it, they are lazy and also vindictive, sucessfully sue them for soemthing and they then get aggressive when you merely ask them to obey a court order in the prescribed time.

They also use barristers who dont dress correctly in court!

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...