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Future Comms 02 Contract

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I took out a three year contract out Two months ago.  

Four devices paying £329 per month including vat. 

Expecting a rebate of £135 plus vat.  

Was told I cannot get vat on the rebate.   

This means I’m paying more money now than when i was with Vodafone and been with them 20 plus years.  


Encouraged by Emma to move my business to 02.  

Future Comms would pay my early termination fee of around £2k 


to date no rebates and continual phoning no one actually wants to solve my problems.  

Sarah, Charlie all offer to phone me  back to get you off the phone.


Faye the customer service manager

I had a long chat with last week on the 24th telling her everything that was wrong and I even followed it up with an email that evening.  

Her last words  to me was she would call me the next day to sort everything out. 

No call. 


I have called numerous times to no avail.  

Yesterday again and twice today.  

Leaving messages and no call backs. 


I don’t understand how this company can continue  conning people out of good contracts for better deals and give nothing.  


I am very worried that my early termination fee will not be paid which I cannot afford and I cannot afford to pay £329 per month either.    

If I don’t pay I will have no phone.  

Disgusting state of affairs.  

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Unfortunately on the basis of what we know about this company you are probably very right to be worried.

When is the date on which these payments are due?

in terms of no VAT on the rebates, there is absolutely no reason why they shouldn't be able to rebate you your VAT as well and I'm afraid that the VAT puzzle is an issue which is coming up very often as well. I'm afraid of that when people are sold the contracts by this company, not enough questions are asked and the whole deal is done over the telephone we are all the evidence and it's all on the horrid. That means that people don't really understand what they are apparently getting into.

even where they do understand, there is still the ongoing problem of failures to make the promised payments.


When are the payments due?




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Also, what evidence do you have of the arrangement which you entered into with this company.

Do you have anything in writing or might you have recorded the calls?


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Ok.  I have a signed contract.  

they were told as a business I am not vat registered.  

My monthly package at £329 includes vat.

My rebate of £135 does not.  

I was paying £170 Ishrat with vodafone.   

The agreed price was £145 and pay my redemption.   No of this seems true. 

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I am not an expert at all on tax matters but it seems to me that whether you are VAT registered or not, if there is a figure which represents the proportion of what you are playing in VAT and if they promise to refund out then they should.

You haven't told us the dates for all this money was you.

I haven't worked out whether they are actually in arrears to you or you are simply worried about it because the date is coming up.

the contract that you have talked about presumably contains details of all these refund but they have promised you.

In other words you have got something that you could show to a court which would prove exactly what has been agreed between you.




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