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    • Hi,   Someone who isn't me (SWIM) bought a parking ticket for a car park whilst on holiday paid the correct fee input their car reg went to the shops and then left in their vehicle within the required timeframe. The car park operates ANPR and a few weeks later SWIM received a PCN despite having followed all the rules of the car park. The parking company is saying that they have no record of a payment for SWIMs car. SWIM wrote to the parking company explaining that they paid and followed all the rules of the car park however the parking company replied with a standard template letter and are now adding more to their PCN and threatening court action. Unfortunately before receiving the PCN SWIMs partner threw the parking ticket away as part of cleaning out the car after the holiday.     The parking company has pictures of SWIMs car entering and leaving the car park but is saying that no number plate was entered into their machine. This is not correct the number plate was definitely inputted and the fee paid in cash. The car park is in a shocking state of disrepair and there have been several cases of the company issuing PCNs due to their own faulty equipment.     The parking company have taken people to court before and lost. However, the defendants in those cases had their tickets as proof of payment. If SWIM is taken to court their argument would be that the private parking company's (PPC) equipment must have been faulty and that the only evidence the PPC has is the car driving into and out of the carpark.  They have no real evidence of no payment. In fact CCTV footage would show a payment has been made, furthermore there were no other cars in the nearly derelict car park so if a payment was registered on the machine but not a number plate that would have to be SWIMs.    Dose SWIM no longer having a ticket ruin their chance of winning if this ends up in court? SWIM is prepared to take it to court if needed.   Are there any similar cases of people winning in court despite no longer having their parking ticket?   
    • Social services need to be given on training on how to provide direct payments! 
    • I have written to them to advise of income change and employment change .. they haven't even acknowledged the income change ..they just stated I have advised about how I'm paying cmi but not addressed how I'm paying the arrears ..I have a court order in palace to pay the cmi + 200 extra they know this . However they still threatening me with eviction . And demanding more income and expenditure so I will send that in to them and see where we go as they will probably demand more again .as the income is now higher . But they are only having the extra £200 as inline with the court order . Regards Markez  
    • do you not still have your ID card etc etc. if its whom I think it is and you are thinking of switching 'sides' shall we say .....you are not alone!!   dx
  • Our picks

    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
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    • This is a bit of a lengthy one but I’ll summerise best as possible.
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
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    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
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    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      Do you have a mortage arears claim to make? Then post your story on the forum here
        • Like
      • 0 replies

Future Comms 02 Contract

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I took out a three year contract out Two months ago.  

Four devices paying £329 per month including vat. 

Expecting a rebate of £135 plus vat.  

Was told I cannot get vat on the rebate.   

This means I’m paying more money now than when i was with Vodafone and been with them 20 plus years.  


Encouraged by Emma to move my business to 02.  

Future Comms would pay my early termination fee of around £2k 


to date no rebates and continual phoning no one actually wants to solve my problems.  

Sarah, Charlie all offer to phone me  back to get you off the phone.


Faye the customer service manager

I had a long chat with last week on the 24th telling her everything that was wrong and I even followed it up with an email that evening.  

Her last words  to me was she would call me the next day to sort everything out. 

No call. 


I have called numerous times to no avail.  

Yesterday again and twice today.  

Leaving messages and no call backs. 


I don’t understand how this company can continue  conning people out of good contracts for better deals and give nothing.  


I am very worried that my early termination fee will not be paid which I cannot afford and I cannot afford to pay £329 per month either.    

If I don’t pay I will have no phone.  

Disgusting state of affairs.  

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Unfortunately on the basis of what we know about this company you are probably very right to be worried.

When is the date on which these payments are due?

in terms of no VAT on the rebates, there is absolutely no reason why they shouldn't be able to rebate you your VAT as well and I'm afraid that the VAT puzzle is an issue which is coming up very often as well. I'm afraid of that when people are sold the contracts by this company, not enough questions are asked and the whole deal is done over the telephone we are all the evidence and it's all on the horrid. That means that people don't really understand what they are apparently getting into.

even where they do understand, there is still the ongoing problem of failures to make the promised payments.


When are the payments due?




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Also, what evidence do you have of the arrangement which you entered into with this company.

Do you have anything in writing or might you have recorded the calls?


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Ok.  I have a signed contract.  

they were told as a business I am not vat registered.  

My monthly package at £329 includes vat.

My rebate of £135 does not.  

I was paying £170 Ishrat with vodafone.   

The agreed price was £145 and pay my redemption.   No of this seems true. 

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I am not an expert at all on tax matters but it seems to me that whether you are VAT registered or not, if there is a figure which represents the proportion of what you are playing in VAT and if they promise to refund out then they should.

You haven't told us the dates for all this money was you.

I haven't worked out whether they are actually in arrears to you or you are simply worried about it because the date is coming up.

the contract that you have talked about presumably contains details of all these refund but they have promised you.

In other words you have got something that you could show to a court which would prove exactly what has been agreed between you.




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