I have had to fill in a declaration a few times. southern Water are the worst performing Water provider in the UK. They have even been investigated by the Serious Fraud Office.
I have no doubts there will be many vulnerable Southern Water customers with similar issues who are not aware there Watersure Tariff has been wrongfully removed.
The culture within Southern Water as I have experienced lacks transparency. The Customer Service Manager used language that removed all blame from Southern Water. Instead of saying they would accurately re bill me he said he would look into the overpayments Inhabe been making!!
I've only escalated my case to the CAB. To be honest, I've not had time to approach any other body with my complaint, such has been the complexity of the case so far. Add in the fact that I work in Helsinki most of the time, and when in Scotland, I have a 14 hour round trip to court, it means that the whole horrid episode has been altogether mentally draining.
I really hope the 29th brings some closure, as I'm pretty much done with it all now.
As an update, I have now received the attached N180 form as an offer of mediation - this is the first time I have ever seen a form like this so I have been having a quick read on the site and will have more of an in-depth read over the weekend and see what I need to do.
If anyone could give me any pointers, would really appreciate it and this is alien to me so I now need to do some homework
Mediation Letter Nov 2019.pdf
Thank you so much.
I have written to Southern Water who have emailed back to assure me that I am on the Watersure tariff but the Watersure Tariff but they still fail to apply to the account.
The consumer council for Water have now accepted the case so hopefully there will be some resolve.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!