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    • Also, are you able to get hold of your mother's own bank records which would show the money paid out to the company and then show over a period of years that no money had been paid back to that account?
    • Please will you tell us which company are dealing with. If you are the administrator of the estate then I would start off by sending them an SAR. If you have not informed them of the fact that she is now deceased, then I would suggest that you send an SAR in her name and apparently signed by her in order to avoid any complicating factors. It is certainly going to be difficult to get the money back after so long. However, did she take any action at all to get the money back? Is there any trace of any correspondence between them?  
    • As of today......not a thing! Sod's law that now I have mentioned it I'll probably get a letter in the next few days 😂
    • I have a bit of a dilemma my mum paid for a 3 piece to be made, when it turned up  it was the wrong colour so she sent it straight back to the shop this was now 7 years ago, and it has never been resolved, she became ill  and now she has passed it has only come to our attention that no money has been paid back to her or any other resolution made I have tried emailing them and all I got back is they are a reportable company, and they cannot believe that it has not been resolved, then they said they have changed accountants and all there accounts from 2012 are stored away and cannot be accessed, since that email I have tried on numerous occasions to contact them via email but they have not responded  she paid out over £2000 for this and received nothing back where do I stand in trying to get this back now I look forward to your reply thankyou
    • Thought I would put this on here just to help people avoid the situation I have found myself in.   Been on UC for about a year and a half and back in November found a job which pays a measly 14500 per year but of course is still over the UC threshold!  UC despite promising that I would be paid UC in November due to not being paid until the end of November didn't pay up because HMRC notified the DWP before I received my wages, but the main issue is Council Tax benefit which people need to be aware of.   I was advised by both the Council and DWP not to inform them what my income would be because it would fluctuate the first couple of moths due to not starting at the start of November and the fact that I was put on a temporary tax code, so they both felt that they would wait for HMRC to forward the correct figures rather than me "declare a change".  That was my mistake because for the next couple of months I still received an element of Council Tax benefit.   Then a couple of weeks ago the Council on top of three months nil UC award from the DWP asked for my last two payslips and days later I received a Council Tax bill in the region of £145 per month for February and March.  They then requested my latest pay slip and this morning I received a final bill for 2019/20 for which they were taking £363 by direct debit in March.  I can't afford £100 per month Council Tax let alone £363!!  I rang them and put half on a credit card and paid some via debit to bring March's bill down a bit but it will still be a struggle.   My advice is to be totally on top of this with the Council if you go back to work and lose your UC.  If I had fully known I would have paid extra in the months November, December, January so I didn't get walloped for one lump sum in one month but the letters come through thick and fast and aren't the easiest to understand and you could end up to your neck like me!!   To be honest you are "almost" better off on benefits.  "Make Work Pay" the DWP say.  Yeah right!!!
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gavva2010

Help needed with council tax summons pls

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I recevied a summons for non-payment of council tax in January, without any prior reminder or final-demand letter. I phoned them & paid the amount owing, however the person on the phone advised that I could waive the £50- fee for the upcoming court date, & all would be fine. I then received a statement from the council last week, claiming "you owe £75.00 from previous tax years". 

 

I emailed Anglia Revenue Partnership to enquire about this amount, as far as I was concerned it was all up-to-date, & received a reply stating that

 

"I have checked the notes on your account and you spoke to my colleague on the 31st January 2019. She advised you that the costs were payable and you advised that you would pay the charge and not the costs. It was not agreed that these would be withdrawn and in fact because there was still a balance outstanding the case continued to Court and you received the additional £25.00 costs. Therefore I am afraid that the costs are still fully payable, as we did not agreed to withdraw."

 

 Making the new total £75.00 owing. This is nonsense. I recall the phonecall perfectly well, & I was told "if you leave the £50- charge, they usually just waive it". & if it continued to court, why have I not been contacted, as I wasn't there? 

 

I'm really not happy about this additional charge, as far as I'm concerned I was obviously given some very shoddy advice from the council, which has left me with this extra bill. During the chat I had with the council prior to the court hearing, I also queried why I hadn't received a reminder, & was told "you've had reminders in the past, & final demands, so this time they skipped that stage & went straight to a summons".

 

I accept I should have paid on time, & this initially was my error & not theirs, but this seems like a very slack approach to dealing with people.  

 

Any help/advice would be gratefully received, thanks

 

 

 

 

 

 

 

 

 

 

I have replied to ARP stating this

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I'd take anything the call centre says with a pinch of salt.  Personally, I'd take it up with my local elected councillor, via email or phone, they will quickly get to the meat of the matter and sort it out for you.

Edited by London1971

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Thanks for this London1971, I've sent my local councillor an email outlining this, I'll be back to report if / when I get a response. 

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Follow them up in 48 hours if you don't get a response.


We could do with some help from you.

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Will do, I used a very handy website which looks them up & provides a short-form which it sends directly to them... Not sure if I'm allowed to mention their web address on here or not, (I will if I can?) certainly a very convenient tool to get access to them thoguh.

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Prior to a summons there has to have been a demand notice and at least one reminder/final notice at some point. Depending on the specifics though these can be have been issued some time prior to the action and, if you've already had 2 reminders during the year then there is no requirement to issue a third before a summons is issued,

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Thx for your reply ss002d6252 - I had made a lump-sum payment last year, which I had mistakenly thought covered me to the end of the Financial Year, but in fact had only covered up to November. I recall I may have had a reminder or 2 last year, for missing the monthly payment deadline, (Due to a period of financial difficulty around Springtime), but not specifically related to the missed Payment for This January. So do they see it as "you've used up all your reminders for this year", or was I entitled to the reminder & Final Demand for this separate occasion? 

Edited by gavva2010

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1 hour ago, gavva2010 said:

Thx for your reply ss002d6252 - I had made a lump-sum payment last year, which I had mistakenly thought covered me to the end of the Financial Year, but in fact had only covered up to November. I recall I may have had a reminder or 2 last year, for missing the monthly payment deadline, (Due to a period of financial difficulty around Springtime), but not specifically related to the missed Payment for This January. So do they see it as "you've used up all your reminders for this year", or was I entitled to the reminder & Final Demand for this separate occasion?  

 

The standard process is that one demand notice covers April to March so the reminders are based off that demand notice - if an amended demand notice was issued during the year it resets the counts but otherwise it's a maximum of two reminders in any one council tax year. Keep in mind that if either of the reminders are complied with then you lose the right to instalments (therefore you don't always get two reminders as a warning.).

Edited by ss002d6252

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So I'd used up my reminders for the year then, that does explain the Summons without any prior warning. So the only issue now is that they advised me one way on the phone, & typed something else on the notes. Hence the £50- has now become £75-, no reply from my local councillor yet - I'll be following that up later today. 

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It's a busy week, (if you have elections in your area), in which case your councillor might be different tomorrow if they get voted out.

 


We could do with some help from you.

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 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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I've now written to the (new) local councillor, I'll be back on here when I get a response. Thanks for your help 

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