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    • So here is where things stand at the moment (sorry it's a very long post!):   I moved into this property in November.  I contacted both my electric and gas suppliers to change address and get my accounts moved over.   Electric - I closed my old account from my previous address, opened a new account for this address, set up a direct debit and requested they become the supplier.  The only thing that was outstanding on the account was a discussion about tariffs.  On 21st November they tried to call me but I didn't answer (judging from the time I was probably driving home from work).  I received a payment from them at the end of November from my previous account (which I clearly didn't check as I thought it was money going out for my direct debit).  I incorrectly assumed the call was about tariffs, which tbh, I'm not really fussed about. Their request to become the supplier was rejected but they didn't follow up on it or try to contact me again.  So I, like an idiot, thought it was all sorted out.  It's only now that I've been through my account that I realise they haven't been taking payments. I have spoken to them since Friday and the above is what they have told me has happened.   Gas - I closed my old account and have been trying to get a new account opened since November.  I have had several discussions with them re: the change request being rejected and they didn't know why it was being rejected but to leave it with them.  They told me at the beginning of this month it would be done by the 21st January.  During this phone call they said I could call the current supplier to make sure it goes smoothly but that it wasn't essential as they expected it to be completed by the 21st.  Last week they sent me a final demand for my previous address.  I contacted them to raise a complaint as I thought they were at fault, as I expected it to have been changed as per the above.   I spoke to them on Saturday and have sorted out my final bill and they have advised me to open accounts with the current supplier, Spark, clear them and then I can switch. Interestingly they also told me that Spark went bust in 2018 and it is a company called Ovo who are on the national database as the gas supplier.   Spark - This is the company who changed the meters on Friday.  I have two letters (one for gas, one for electric) that were left with the smart meter they had plugged in in the kitchen, both addressed to the previous tenant.  I obviously did open these on Friday.  Both letters state that they had changed the meters to prepayment meters.  There are several boxes that list current debt, amount of credit on meters etc none of which are filled in.  They also state that a booklet has been left explaining how the smart meter works.  There was no booklet. When I contacted them on Friday they told me that I was in fact on credit meters (I don't know if they changed this remotely when they realised I wasn't the person with the debt).  They also told me they had every right to enter the property and aren't able to check every time who the current occupant is and I should have told them I'd moved in.  I was told that someone would call me at 1pm on Saturday to discuss my complaint, thus far no one has called me.   I spoke with citizen's advice yesterday who really weren't much help tbh.  They said I should have contacted the current supplier when I moved in and provided a copy of my tenancy agreement.  I've moved A LOT over the years and have never had to do this.  I have checked several energy supplier websites and they all state to switch to them or move home simply to contact them and they will basically do the rest, not one of them states that you need to call the current supplier... obviously, on reflection I really wish I had!   My letting agent/landlord have requested that I take any post for the previous tenant to them and they will return it.  They also want confirmation of what type of meter (prepayment or credit) is now in the house.  The locks were changed when I moved in so only myself, the letting agent and the landlord have a key.  None of us let them in on Friday.     My next step is to open accounts with Spark/Ovo, clear the balances since November and then change suppliers.    All of the above have advised me to follow Spark's complaint procedure which I will do but as I said above they haven't contacted me so far re: the complaint I made on Friday.   Should I also contact Marston's to raise a complaint with them?   Whilst in all of this I do appreciate I could have done a fair bit to have made my life easier and probably prevented this happening (hindsight is wonderful!) my main complaint is that neither Spark nor Marston's felt they needed to perform a very simple check and see who actually lives in the property before breaking in.  I cannot for the life of me see how this is acceptable or legal.  Whilst they had the legal right and a warrant to enter the previous tenant's property as far as I am concerned they had no right to enter mine.    
    • I am in the process of looking on the land registry and it's showing on there alongside Lloyds bank,am going to look at deeds aswell  
    • Just a note that these appeal Trade Associations, are bodies these fleecers belong to so they are allowed to operate, appeals almost always fail, and by appealing important protections under POFA are lost as the appeal almost always identifies the driver.  Irrelevant in your case as you own the space, and the PPC have no rights in law over it.  POPLA appeal could also fail as POPLA wouldn't look at primacy of contract and the fact you own the space so can tell the PPC to Foxtrot Oscar. Whole Private Parking Industry is a money machine for unscrupulous ex cowboy clampers.
    • If you have insufficient evidence to support the claim, it is very difficult.   No point going to any Personal Injury Solicitors, as they are going to ask you questions to determine how easy it is to win compensation and for them to earn money.    Given lack of evidence and that you are unlikely to receive help from those who just seek to earn from the incidents, I can only suggest that you write to the HR Director/Manager to make a complaint. Do not say anything about looking to take them to Court for personal injury.  Stick to the facts about what happened and the way it was dealt with.  Ask for copies of the incident/accident report forms that should have been completed by the line manager responsible.
    • My point was that the fear being generated is disproportionate to the current threat. Initial under reporting of cases gave an inflated picture of the percentage death rate and images of cities in lockdown do look like a disaster movie so I understand why. This article is worth a read for some perspective. https://www.theguardian.com/science/2020/jan/27/what-is-coronavirus-symptoms-sars-china-wuhan          
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Morrisons Fuel Spill.

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Hi all, 

 

I apologise from the outset if this is in the wrong forum, but if it is not, Great!  Im looking for help!

The reason being is the following story.

on April 4th (I think it was)  I was at the Fort William Morrisons Petrol station.  Me and my wife were doing a bit of a child free holiday and touring the Highlands (Beautiful place).

We had popped in and decided as a supermarket its the best and cheapest place to fill the tank before heading south again.  I pulled up, held the nozzle as per I have done thousands of times and continued in my quest to fill the tank up with lovely mile giving fuel.

However.....  Once full, the nozzle did not automatically switch off, and in turn fuel shot out of the filler tube, all over me, all over the car, all over everything!

I immediately made a complaint in the fuel station and a manager came across from the main store.  We filled in forms (albeit they were for a carwash claim as they didn't have any forms for fuel spillage unless it was from a tanker), and proceeded to give me a copy, apologise and also give me a free carwash as the car was now covered in diesel that was making its way down to the brakes.

 

After the very smelly 300 mile journey home, I needed to get the car valeted due to the smell, and after 3 washes, my trainers, jeans (although i will wear the jeans to work now as i have a dirty job) and shirt were heading for the bin, as the smell was still there, and they were stained.

I waited to be contacted by Morrisons, and in turn rang them twice as to what was happening.  I was not after a fat pay out, I just wanted the car valet covered if I'm honest but to no avail.

Today I received a letter from Morrisons that said:-

 

 

"We have investigated this matter and there is no evidence to suggest that the company has been negligent. The petrol pump was in use throughout the day with no other reported incidents

Following your complaint, an inspection of the fuel pump was carried out however no fault was found.

If there was an issue with the pump an incident of this nature would not have been isolated to you alone and we would have received similar complaints."

So, Im fuming.  My wife witnessed the incident, the CCTV witnessed the incident, the Morrison petrol station employees witnessed the incident AND on the form they filled in, it states the pump did not switch off!

What are the next steps, should i request on what basis they have made that assumption that it didn't happen to me, ask them to look at CCTV?  Get a witness statement from my wife?  What!?  OR do I just let another massive corporation win, as its their word against mine.

Any response is appreciated.

:-) 

 

 



 

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its called blowback.

 

you should have waved at me as you went by...

 

there is a small tube in all pump heads that's measures the air pressure ..you can see it if you look

once that gets blocked its fatal for anyone filling till auto cut-off, whoosh!!

 

pumps blow air down that before use to clear it

and as they said it would have happened to others.

 

sometimes it doesn't work if you fail to insert the pump all the way into you tank.

 

use to happen 1000's of time in the early years but with self service tech has improved for obv reasons

many cars were renound for doing it like the old jaguars with twin tanks etc.

 

anyway. not sure where you can go with this,

you've good proof 'it happened' but not - the pump was faulty...


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Thank you for your reply :-)

I agree with what they say, obviously if the boot was on the other foot etc.  Its just the fact that it happened and i really wasn't at fault, I put the nozzle all the way in etc as I've done thousands of times,  maybe it was just one of them things.

Thank you for the technical bits on the response, Ive no idea about that, my knowledge is now updated! :-) 

If there's nothing that can be done, i will have to take it on the chin, but i just don't feel it was my fault, and yet im to reap the consequences lol.


 

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sorry..but

see what others say mind

 

hope you enjoyed the area..and haste ye bac..


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9 minutes ago, dx100uk said:

sorry..but

see what others say mind

 

hope you enjoyed the area..and haste ye bac..

 

Loved the area, we were actually looking at moving up there.  Invermorris if you know it? 

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although Scotland is 1/3rd E&W prices near to Fort William etc is more expensive than the East Coast or the Islands..i'll say no more

 

do it!!

 

esp from a debt point of view!! [hint hint!!]

 

dx

 


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so there you were, staring in awe at the scenery and not paying attention to the task in hand.

no system is foolproof because the fools have more experience!

you just have to put it down to one of those things and be glad that Morrisons dont sue you for the damage to their forecourt due to your negligence

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