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    • It is usual policy to commence with a short tem lease, then when this ends to go onto a mothly renewable arrangement. As far as your safety is concerned it will be the same as it has been since the end of your short term tenancy. There is procedure to reclaim the property, but that is through what is called, the section 21 procedure, unless there is arrears, This gives you plenty of notice, talking months. If you are worried , the best thing to do is to talk to the new owners or their letting agents. It would be good to see the new contract the agents have given you.
    • Thank you.  Threads that point to success - or to mistakes - are very useful for motorists that will come on here in the future.   What you have done is utter insanity.  Despite being given on a plate two threads where motorists beat Athena in the same week as your case you've gone and handed over money to the fleecers.  It doesn't take much to work out that (a) not handing over money you don't owe to conmen is a better strategy than (b) handing over money you don't owe to conmen then trying to get it back.   The amount was never "going up" from £45 to £90 because it was never £45 in the first place.  It was always £0.  You were being charged for overstaying by eight seconds which is legally "de minimis" ("the law does not deal with trivialities").  You couldn't read Athena's signs anyway as the car park was pitch black!  Etc.  Etc.   Athena's position will be that you admitted the debt (otherwise why did you pay it?)  I hope chargeback goes well but often it's a battle to get banks to carry out chargeback and they will understandably be bemused as to why you paid this money if you thought you didn't owe it.  Bluntly you've just made life a million times harder for no reason.  It's like a football team manager who instructs the players to score two own goals in the first minute and then try to win the game.     That said, go for chargeback and good luck.
    • Same reason Councils like to use Agency workers at sharp end.
    • Not a fan of outsourcing in general, as I think control is lost.  And the companies used, can have problems meeting the standards required, as HB states above.    But I can see why it is attractive, as then Government department or principal company does not have additional staff with pensions and all of the other costs.   If you needed say 200 staff to cover work that would last a year, it can make sense to outsource the work, depending on what is required.    
    • That's what gets me, BN, unless these three companies have a monopoly between them.   At least two of them have been fined or had financial penalties for messing up, haven't they? And yet they still get the next job, possibly with no tendering in the current climate.
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

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There are rent arrears from the previous address which I vacated 2007.. the problem is the amount the council say I owe, along with x husband, amounts to  £1799. I disagree and have told them as much. I believe the amount that is owed to be much less, as, at the time I was in the property, the rent that was paid fortnightly, was added onto the balance outstanding, and so the rent arrears were going up and not down. They have failed to get this sorted and I would like some advice on how to proceed further.. thanks in advance 

Edited by soulsister14
Mistake
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Was there any Housing benefit in payment during the period in dispute?

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Hi

You say you vacated the property in 2007.

 

Was the Tenancy Agreement for the Council Property in Joint Names?

 

If the Tenancy Agreement was in Joint Names did you inform the Council Housing of you vacating the property in 2007 and to remove your Name from the Agreement and they responded? (note if rent arrears at the time they will not remove you from the tenancy agreement if in joint names as both are liable for the arrears)

 

Were you aware of the Rent Arrears at the time? (if so was a payment plan in place?)

 

You need to dispute this with the council housing by making a 'Formal Complaint' in writing and title it as such (they need to record formal complaints on there records)


You dispute the Rent Arrears for period XX/XX/XXXX to XX/XX/XXXX due to this I require the following:

 

1. Customer Care/Standards Policy (not the leaflet)
2. Rent arrears Policy covering period XX/XX/XXXX to XX/XX/XXXX (not the leaflet)
3. Copies of Rent Statements covering period XX/XX/XXXX to XX/XX/XXXX
4. Copy of the Signed Tenancy Agreement covering period XX/XX/XXXX to XX/XX/XXXX

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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