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    • Hi all.   I have an ongoing complaint registered with HSBC and they told me last week that I’ve got to wait until the manager dealing with this gets back from her annual leave at the start of July! I’m very unhappy about this - is there anything I can do other than complain about this, which I have?
    • I was in a similar situation a long time ago. After the first messing about from the buyer for a front light not working which i fixed at his address, i got another text about worn tyres. Next day i went there with cash, bought the bike back and sold it to someone else.  Some mugs think that they buy a 20 year old vehicle from a private individual and it must be in showroom conditions with full warranty.  If you can, get the quad back and sell it to a more normal person. This is a mick taking monkey and will call you for years to come even for a puncture.
    • Morning. Just putting together my sar. The template letter asks for an account number and in the body of the letter again an account number as a starting point for reference. Dx did state not to put an account number in the letter so is it ok to just put my full name, dob and current and previous addresses to help them find me?  Many thanks. 
    • oops already cashed the cheque as I'd read somewhere that it would just be removed from the new claim if successful.   I take it that's that then now?
    • My personal experiences of Future Comms    Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing! Probably the worst company I have ever dealt with lie after lie, think trading standards should look into there misconduct and no obligation of fulfilling contracts. Have also asked for all the conversations had with them but nothing has been forth coming again seem a law unto themselves! Awaite fFuture Comms answers to these problems that I have been having with the miss selling of phone contracts by themselves...……..    Well a call back and payment date of August 28th because of their mistake in may or should I say excuse of not paying.Told them not good enough payment by 12pm Monday or going to take legal action because they are now in breach of contract and want compensation at the rate they would charge me if I terminated payments to them! Probably the biggest crooks I've dealt with go on Future Comms report me for telling the truth I'm sure my legal team would like even more ammunition to get what's rightfully mine back!   Keep away shocking company No payment, no hope of payment peddle more crap then a drugs dealer in a crack den! Instead of reporting me Future Comms contact me to see what my gripe with you is? Let your so called non existent directors come have a chat with me because I don't think these people exist along with the accounts department who's computers always seen down or broken 🤔 How many people do you owe money to? Let's have a chat over a ☕and sort it out!
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    • My personal experiences of Future Comms 
       
      Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!
      • 0 replies
    • Future Comms is a Big Con. How to get out of it. Read more at https://www.consumeractiongroup.co.uk/topic/417058-future-comms-is-a-big-con-how-to-get-out-of-it/
        • Like
      • 4 replies
    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 5 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies

Recommended Posts

Hi,

 

I have been reading many of the topics around this subject as I have also just received an email from Harlands with a £25 admin fee due to DD incorrectly cancelled through bank rather than cancellation form. 

 

I started the gym around Jun/Jul last year and haven't used the gym since Jan 2019 due to an injury, as I thought I could go after injury eased up but it's still occurring so I cancelled DD on 18th April.

 

My DD's were coming out on 18th of every month and I must have cancelled before this months was taken. 

 

I have seen the templates Slick132 has provided a while ago and have drafted one up to reply to them but just wanted to check this was the best process to take in my circumstance?

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Hi Commint and welcome to CAG

 

Use one of my letters to tell X4Less/Harlands/CRS :-

 

I had to cancel the m/ship due to long term injury.

 

I now realise I should have allowed a further DD payment to be paid on or around 18th April and will now pay this if you supply the necessary payment details and confirm you'll accept this payment in full settlement of all I owe.

 

If you demand any higher amount due to admin fees or any other reason, I will pay you nothing and this offer is valid for 14 days only.

 

Send this to Harlands at their Haywards Heath address and get a free Cert of Posting at the PO when you post the letter.

 

:-)


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Posted (edited)

Hi Slick, thank you. 

 

I've had a response from Harland's saying:

 

We can confirm you are currently in a 12 month contract, you currently have 2 months remaining including your missed April installment. Cancelling the direct debit does not cancel the membership and is not adequate notice to cancel the membership, due to your direct debit being cancelled your April payment was missed and a charge has been applied per your Terms and Conditions, which you agreed to upon joining the club.

Please follow this link to make an online card payment and to reinstate the direct debit (then the link). 

 

 

Edited by Commint

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Was this their reply to the letter I suggested in post #2 above ?

 

Did you send it by email instead of post ?


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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

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Yeah this is the response they have sent.

 

Sorry, I emailed instead of posting. 

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Ok, so no more replies to them by email.

 

Meanwhile you told them already, " If you demand any higher amount due to admin fees or any other reason, I will pay you nothing and this offer is valid for 14 days only. " - and they've demanded admin fees on top so now you ignore them.

 

Just keep us posted ..........

 

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

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