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    • Well done on standing up to these clowns  👏   Please update us when they cough up.
    • Hello all, also in the same boat as you with auxillis and car hire costs being disputed by the At-fault drivers insurance company (Aviva).  Husband received his court date this week. The court date is for early March 2021. So 5.5 months notice. The accident took place at Easter 2019.  it is quite nerve racking and although we have been assured that the policy means we are not liable for any costs should the court fail, it is still a worrying time. We have provided all the bank statements etc and because we had a small amount of money in the bank (couple of thousand) we are worried they will say that this was enough to spend on a replacement car. 
    • Well done Paul...delighted you have managed to resolve this.   Andy
    • It is usual policy to commence with a short tem lease, then when this ends to go onto a mothly renewable arrangement. As far as your safety is concerned it will be the same as it has been since the end of your short term tenancy. There is procedure to reclaim the property, but that is through what is called, the section 21 procedure, unless there is arrears, This gives you plenty of notice, talking months. If you are worried , the best thing to do is to talk to the new owners or their letting agents. It would be good to see the new contract the agents have given you.
    • Thank you.  Threads that point to success - or to mistakes - are very useful for motorists that will come on here in the future.   What you have done is utter insanity.  Despite being given on a plate two threads where motorists beat Athena in the same week as your case you've gone and handed over money to the fleecers.  It doesn't take much to work out that (a) not handing over money you don't owe to conmen is a better strategy than (b) handing over money you don't owe to conmen then trying to get it back.   The amount was never "going up" from £45 to £90 because it was never £45 in the first place.  It was always £0.  You were being charged for overstaying by eight seconds which is legally "de minimis" ("the law does not deal with trivialities").  You couldn't read Athena's signs anyway as the car park was pitch black!  Etc.  Etc.   Athena's position will be that you admitted the debt (otherwise why did you pay it?)  I hope chargeback goes well but often it's a battle to get banks to carry out chargeback and they will understandably be bemused as to why you paid this money if you thought you didn't owe it.  Bluntly you've just made life a million times harder for no reason.  It's like a football team manager who instructs the players to score two own goals in the first minute and then try to win the game.     That said, go for chargeback and good luck.
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
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      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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Hi,

 

I have been reading many of the topics around this subject as I have also just received an email from Harlands with a £25 admin fee due to DD incorrectly cancelled through bank rather than cancellation form. 

 

I started the gym around Jun/Jul last year and haven't used the gym since Jan 2019 due to an injury, as I thought I could go after injury eased up but it's still occurring so I cancelled DD on 18th April.

 

My DD's were coming out on 18th of every month and I must have cancelled before this months was taken. 

 

I have seen the templates Slick132 has provided a while ago and have drafted one up to reply to them but just wanted to check this was the best process to take in my circumstance?

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Hi Commint and welcome to CAG

 

Use one of my letters to tell X4Less/Harlands/CRS :-

 

I had to cancel the m/ship due to long term injury.

 

I now realise I should have allowed a further DD payment to be paid on or around 18th April and will now pay this if you supply the necessary payment details and confirm you'll accept this payment in full settlement of all I owe.

 

If you demand any higher amount due to admin fees or any other reason, I will pay you nothing and this offer is valid for 14 days only.

 

Send this to Harlands at their Haywards Heath address and get a free Cert of Posting at the PO when you post the letter.

 

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Hi Slick, thank you. 

 

I've had a response from Harland's saying:

 

We can confirm you are currently in a 12 month contract, you currently have 2 months remaining including your missed April installment. Cancelling the direct debit does not cancel the membership and is not adequate notice to cancel the membership, due to your direct debit being cancelled your April payment was missed and a charge has been applied per your Terms and Conditions, which you agreed to upon joining the club.

Please follow this link to make an online card payment and to reinstate the direct debit (then the link). 

 

 

Edited by Commint
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Was this their reply to the letter I suggested in post #2 above ?

 

Did you send it by email instead of post ?

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

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Ok, so no more replies to them by email.

 

Meanwhile you told them already, " If you demand any higher amount due to admin fees or any other reason, I will pay you nothing and this offer is valid for 14 days only. " - and they've demanded admin fees on top so now you ignore them.

 

Just keep us posted ..........

 

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  • 2 months later...

Hi Slick,

 

It's been a while and I have had a couple of phone call attempts by CRS and emails from them to which the last email states they have two options if I don't reply, either they will outsource to an external agency (collection agency) or they will take legal action with steps:

1. We will write you a formal letter explaining what we are demanding and give you a final opportunity to pay/reply

2. If this failed to settle the matter we would issue proceedings to take you to county court

3: you could then either;

3a. Make payment ending the legal process, or

3b. Dispute some, or all, of the amount owed

4. If you dispute the amount was owed the court process would continue, at the end of which the court would make a decision on our claim

5. A strict court imposed timescale would apply in relation to the court process

 

Then they go onto say if I failed to respond to the court claim it would be a ccj against me and I have 10 days to reply to them. 

 

The fee has now risen to £141.08. 

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Hi again,

 

The fee can rise all they like but that doesn't make it payable !

 

History suggests they will take no legal action - they've not done so for years.

 

You might hear from Zinc but they should be ignored completely.

 

Continue to ignore Harlands/CRS but keep us posted.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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