Jump to content

  • Tweets

  • Posts

    • Well done on standing up to these clowns  👏   Please update us when they cough up.
    • Hello all, also in the same boat as you with auxillis and car hire costs being disputed by the At-fault drivers insurance company (Aviva).  Husband received his court date this week. The court date is for early March 2021. So 5.5 months notice. The accident took place at Easter 2019.  it is quite nerve racking and although we have been assured that the policy means we are not liable for any costs should the court fail, it is still a worrying time. We have provided all the bank statements etc and because we had a small amount of money in the bank (couple of thousand) we are worried they will say that this was enough to spend on a replacement car. 
    • Well done Paul...delighted you have managed to resolve this.   Andy
    • It is usual policy to commence with a short tem lease, then when this ends to go onto a mothly renewable arrangement. As far as your safety is concerned it will be the same as it has been since the end of your short term tenancy. There is procedure to reclaim the property, but that is through what is called, the section 21 procedure, unless there is arrears, This gives you plenty of notice, talking months. If you are worried , the best thing to do is to talk to the new owners or their letting agents. It would be good to see the new contract the agents have given you.
    • Thank you.  Threads that point to success - or to mistakes - are very useful for motorists that will come on here in the future.   What you have done is utter insanity.  Despite being given on a plate two threads where motorists beat Athena in the same week as your case you've gone and handed over money to the fleecers.  It doesn't take much to work out that (a) not handing over money you don't owe to conmen is a better strategy than (b) handing over money you don't owe to conmen then trying to get it back.   The amount was never "going up" from £45 to £90 because it was never £45 in the first place.  It was always £0.  You were being charged for overstaying by eight seconds which is legally "de minimis" ("the law does not deal with trivialities").  You couldn't read Athena's signs anyway as the car park was pitch black!  Etc.  Etc.   Athena's position will be that you admitted the debt (otherwise why did you pay it?)  I hope chargeback goes well but often it's a battle to get banks to carry out chargeback and they will understandably be bemused as to why you paid this money if you thought you didn't owe it.  Bluntly you've just made life a million times harder for no reason.  It's like a football team manager who instructs the players to score two own goals in the first minute and then try to win the game.     That said, go for chargeback and good luck.
  • Our picks

    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 6 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
      • 8 replies
    • I’m in desperate need of help
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
      I’m literally at the end of my tether and don’t know where to turn next !
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies


Please note that this topic has not had any new posts for the last 522 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hello all, 

I have seen other threads on this but they are dated a while back and wanted some advice. 


I signed up for a 3 month gym membership with ROKO in September, I was sold this by a member of the team as I was moving to London in December and so didn't need anything long term. I paid the 3 months and then when I was charged for a fourth month rang and asked them why and they said I needed to give a 3 month cancellation period and thus would have had to have cancelled the day I joined in order to have had a 3 month membership. This was NOT explained to me or else of course I would have done it. I ended the direct debit with my bank and thought nothing of it (I never had a copy of the contract to take home)


I since moved so the first contact I had with anyone regarding this matter was CRS debt collection who had sent a number of texts asking to call them which I thought was fraud and then an email stating I owe ROKO £238 of debt. Thats over £100 more than the 3 months worth of membership. 


Having read similar cases I can see that this is part of a ROKO contract, so it will be written on the contract I signed and so legally I am unsure where I stand on this now. Totally unjust for a gym to expect you to pay 3 months worth of gym membership after you no longer need it. Even more annoyed that I didn't hear about any of this until just now when I received my email and so I am assuming there were steps I could have taken before that wouldn't have been so costly had I have received said letters from ROKO.


The gym will now not talk to me directly, so I am wondering what the best course of action is.

Link to post
Share on other sites

best course of action? Ignore them.


as ab aside if you agreed a 3 moth no strings contract with a member of staff then that is the contract you have and the terms were individually negotiated so they trump the usual contract. i suspect they know this but will use bullying to try and get what they want- money fro nothing.

As they wont talk to you and you are going to ignore ther DCA then they wont get this money and you have done all you need to do legally to settle the matter so their loss (if they ever had a argument in the first place)

blacklist the DCA phone and email

Link to post
Share on other sites

Hi Galgalegg and welcome to CAG


I would expect the signed agreement to apply rather than what was discussed unless you have a recording of the discussion.


However the reality is that Harlands/CRS tend NOT to enforce their agreements. Also, the requirement for 3 month's notice for a 3 month agreement sounds unreasonable


Make sure Harlands/CRS have your current address so you always know what they're up to. Send them this by typed letter.


Ignore their demands that you pay or contact them.



We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING



                                            Have we helped you ...?  Please Donate button to the Consumer Action Group


Please give something if you can. We all give our time free of charge but the site has bills to pay.


Thanks !:-)

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...